BBB Accredited Business since
Phone: (864) 242-6650 Fax: (864) 232-4760 View Additional Phone Numbers 745 North Pleasantburg Drive, Greenville, SC 29607
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A BBB Accredited Business since
BBB has determined that Berkshire Hathaway HomeServices meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Berkshire Hathaway HomeServices include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Business ManagementMr. Danny Joyner Jr., C.E.O. Ms. Judy Caton Mr. Teresa Cox, Broker-in-Charge Mr. David Crigler, Broker in Charge Mr. Bernie Ferrone, Broker in Charge Mr. Jane Gibbs, Broker in charge Mr. John Moore, BIC Mr. Avonelle Pelfrex, BIC Ms. Donna Smith, BIC
Related BusinessesBerkshire Hathaway HomeServices
Alternate Business NamesC Dan Joyner Real Estate
1909 E Main Street
Easley, SC 29640 (864) 220-5100 Directions
2023 Augusta Road
Greenville, SC 29605 (864) 241-2880 Directions
2124 E Greenville Street
Anderson, SC 29621 (864) 226-8100 Directions
22 Garlington Road
Greenville, SC 29615 (864) 288-4048 Directions
24 Vardry Street Suite 401
Greenville, SC 29601 (864) 233-7724 Directions
3539 Pelham Road
Greenville, SC 29615 (864) 244-9111 Directions
634A Fairview Road
Simpsonville, SC 29680 (864) 963-0900 Directions
705 West Wade Hampton Boulevard
Greer, SC 29651 (864) 879-4239 Directions
745 North Pleasantburg Drive
Greenville, SC 29607 Directions
8291 Warren H Abernathy Highway
Spartanburg, SC 29301 (864) 576-1000 Directions
951 E Main Street
Spartanburg, SC 29302 (864) 583-3500 Directions
P O Box 16059
Greenville, SC 29606
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Additional Phone Numbers
- (800) 476-6650(Phone)
- (864) 220-9111 (Fax)
- (864) 225-0394 (Fax)
- (864) 241-2885 (Fax)
- (864) 292-1233 (Fax)
- (864) 877-1848 (Fax)
- (864) 879-7039 (Fax)
- (864) 963-3990 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: ******* Subdivison almost every bylaw in the covenants is being broken. It is managed by C Dan Joyner,the manager of ******* is **** ****** plus we have and HOA. If the home owners complain about a house not following the bylaws, **** say's they have been sent a letter and if they continue to break the laws they will put a lien against their house. The residents do not care if a lien is put on their house because, they know that all a lien does is keep them from selling the house or refinancing. All home owners are to pay a yearly $250.00 HOA fee, the ones that do not pay their fee's then the one's that pay their fees have to pay the ones that don't. The home owners that pay their fee's are being punished, for doing the right thing. The only amenities we have is a small play ground that has a swing set, slide, octagon crawl on, a bench and a garbage can. Most parent will not let there kids go there to play because, there is a drug house in the neighbor hood and, they sell drugs at it. In the bylaws it says Vehicles are suppose to park in their drive ways but do not. They continue to park on each side of the road, making it hard to get through the street. After calling **** and complained about it, she said there is nothing she can do because Greenville County owns the roads. I called Greenville County and talked to them about it, they said they take care of stop signs, potholes and pavement, and the management was suppose to manage the roads all so that they did not have enough man power to do this. They also said this needs to be addressed because an emergency vehicle would not be able to get through. I called **** ****** to tell her what the county said, she got mad and slammed the phone down on me. I called her boss and she was remanded. The next day I received a register letter from her saying, if I ever bothered her again she would have me put in jail. The other week and elderly women down the streets bedroom window was shot through. last week I found a 9 millimeter gun be side play ground,
Desired Settlement: Drop our fee's to 100.00 a year, and get Rid of C Dan Joyner managing property and, have the HOA take care of it.They are shooting almost every other month. I received a letter to paint my mail box within 15 days or be fined 50.00. Yesterday I counted over 10 mail boxes that have never been painted, and I received the letter on May 9, 2013. There are unsightly unkempt conditions where garbage is every where, I could go on and on about how bad this neighbor hood is but running out of letters
Business Response: C. Dan Joyner Property Management Company works for ******* Subdivision under the direction of their HOA Board. We do monthly drive-thrus and inspections to monitor any rules being broken, maintenance issues, etc...If there is something to note (ie. mailboxes that need to be painted, trash that needs to be cleaned up, vehicles parked in illegal places, etc...) we report to the board and they let us know who needs to be sent letters. The letters may be warnings, fines or just information. This is the process that our company uses with 100% of our HOA customers. ****** *********'s other complaints of drug houses in the neighborhood, weekly shootings and guns being found on the playground are issues that need to be reported to the police. We would like to be informed of these issues, which we weren't, but unfortunately we don't have the authority nor are we qualified to raid drug houses or to clean the streets of guns. Frankly, these complaints seem exaggerated and/or simply untrue. ****** was sent a letter but not for the situation that she stated. She was sent a registered letter on behalf of the board that stated she shouldn't approach the property manager while on site. The main reason she was told not to approach the manager is for her safety as well as our manager's. This was because she ran out into the road with her dog and stood in front of the manager's car and wouldn't let her pass while the manager was conducting a monthly drive-thru. The letter didn't saying anything about her getting sent to jail. It did say that our manager would have approval from the board to contact the authorities.
In regards to ******'s desired settlement, It would be in the HOA's, the boards and anyone else in the community's worst interests to meet her requests. By reducing their yearly dues by 60% (from $250 to $100 per year) the board wouldn't be able to cover their monthly bills (even if there wasn't a property management company). Also, getting rid of C. Dan Joyner Property Management Company would be a decision that the HOA Board would have to make. I don't think that will happen considering their response to these complaints - "I think (****) and CDJ do a great job. Our community has taken a turn for the better since you have taken over, ****. We have made lots of improvements financially and aesthetically in the past year. Most of what (*****) said in the letter is probably not true. She exaggerates every story she tells. Please let us know what the board can do to help with this matter."
Thank you for taking the time to review our response!
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/31/2011||Problems with Product/Service|
|8/24/2011||Problems with Product/Service|