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BBB Business Review

BBB Accredited Business since 6/20/2005

Techtronic Industries North America, Inc

Additional Locations

Phone: (800) 323-4615 Fax: (864) 964-3314 View Additional Phone Numbers 1428 Pearman Dairy Road, Anderson, SC 29625 http://www.ttigroup.com

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Description

This company manufacturers power tools and small outdoor equipment.

BBB Accreditation

A BBB Accredited Business since 6/20/2005

BBB has determined that Techtronic Industries North America, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Techtronic Industries North America, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

67 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 25
Problems with Product/Service 38
Total Closed Complaints 67

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Techtronic Industries North America, Inc
See Trends in Complaints on Techtronic Industries North America, Inc

Additional Information

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BBB file opened: November 20, 1995 Business started: 08/08/2000 Business incorporated: 08/07/2000 in SC
Type of Entity

Corporation

Business Management
Mr. Mike Farrah, President Mr. C Doug Newton, Vice President of HR Mr. John Gibson , Director of Service
Contact Information
Principal: Mr. John Gibson , Director of Service
Business Category

MANUFACTURERS & PRODUCERS

Alternate Business Names
Homelite Consumer Products Inc Ryobi Technologies Inc.
Additional Information

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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