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Upstate South Carolina

BBB Business Review

This Business is not BBB accredited

Cardholder Services

Phone: (864) 213-7092 View Additional Phone Numbers Unknown, Greenville, SC 29601

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Cardholder Services include:

  • BBB does not have sufficient information to determine how long this business has been operating
  • 2 serious complaints filed against business
  • BBB does not have sufficient background information on this business
  • BBB does not have a clear understanding of this business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Cardholder Services include:

  • Complaint volume filed with BBB for business of this size.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Additional Information

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BBB file opened: July 11, 2012
Business Category

Credit Card Processing Service

Additional Information

Consumers state they are receiving from Cardholder Services offering to lower their credit card rate. The BBB does not have a current address on this company.  The phone number for the company states that "the person you are calling is not available now, please try again later". If you receive a call from this company, you may want to contact: National Do Not Call List at 888-382-1222; Federal Trade Commission - 877-382-4357 or www.ftc.gov and  Federal Communications Commission -888-225-5322 or www.fcc.gov.  Robocalls, with a few exceptions, are illegal. If you get an illegal robocall, the FTC suggests you: Hang up without pressing any numbers to try to get off of the list. Consider blocking the number. Report the call at www.donotcall.gov.

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Credit Card Offers
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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BBB reports on known significant government actions involving business' marketplace conduct.

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