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Find a Location

Resurgent Capital Services LP has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforResurgent Capital Services LP

    Collections Agencies
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    Resurgent Holdings, LLC purchased Pinnacle Credit Services and handles their complaints.  
    See all additional business information

    At-a-glance

    Customer Reviews

    1.98/5stars

    Average of 106 Customer Reviews

    Customer Complaints

    272 complaints closed in last 3 years

    143 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/8/2017

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Resurgent Capital Services is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. Resurgent Capital Services does not collect on business accounts receivable only on consumer debt. 

    Business Details

    This is a multi-location business.

    Find a Location

    Resurgent Capital Services LP has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      55 Beattie Pl Ste 110, Greenville, SC 29601-5115
      BBB File Opened:
      4/27/2000
      Years in Business:
      25
      Business Started:
      6/24/1998
      Accredited Since:
      9/8/2017
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Mr. Bryan Faliero, CEO
      • Mr. Daniel J. Picciano III, Vice President
      • Mr. Ken Hamill, Senior Vice President
      • Mr. Lewis Jackson Walker III, Secretary
      Contact Information

      Principal

      • Mr. Daniel J. Picciano III, Vice President

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      272 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/29/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I had received a couple of emails from resurgent that came off as scammy, so I ignored them. Fast forward a couple of months, and I opened one because it said I owed money. I read the email and it mentions I have two accounts with them, and I need to pay them off. I keep up with my finances and know that I don't owe any money to any collections agencies. I do some research, and I call them the next day. Come to find out, I do not have any account with them and they have made a mistake. So, I ask them to send me an email stating that the accounts that were listed under my name and email were not actually mine. They refused to send an email clarifying their mistake and said they would only take my email off the account. I talked to 3 different customer service agents and they would not help me and just hung up on me. I assume they took my email off the account, but after this whole ordeal, now they have all of my information (social, address, email, name) and they would not send me anything in writing stating that I did not owe anything related to these accounts because they stated they didn't have any of my information (even though i had to give them everything).
      Read More

      Customer Reviews

      106 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brian G

      1 star

      04/11/2024

      It's a collection agency ... You return their call. Then they ask you a myriad of verification questions. Could easily be a scam where people build your profile one piece of information at a time. They called you on your phone number, then you call them back from the same number - verification #1. If they ask you your name, that should be verification #2. But they continue with your address, SS#, date of birth, favorite color, address, ... before they will give you any information. After the #1 and #2 above, they should tell you what they are calling for ... "***** ******* **** indicates that you have an outstanding balance over 90 days past due". Something like that. They also can't do anything via email. You have to get a letter in the US mail ... (enough said), then you can file a dispute ... probably more mail back and forth ... Streamline it and be more forthcoming for individuals who have to return your call. Use email vs US Post. Sooooo many recommendations ...

      Resurgent Capital Services LP Response

      04/16/2024

      Thank you for bringing this matter to our attention. If we are able to identify a customer relationship, we will reach out confidentially to resolve the matter as appropriate. Alternatively, you may contact Customer Service at **************.

      Local BBB

      BBB of Upstate South Carolina

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