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BBB Business Review

BBB Accredited Business since

Samantha Grace Designs, LLC

Phone: (864) 444-5966 Fax: (864) 655-3305  

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Description

Samantha Grace designs and manufactures home accents, fashion accessories, and gifts.  Through the use of textiles, we create functional items in vibrant colors with an overall fun feeling. We focus on using as many American components as possible and do all of our manufacturing in the U.S.A. We strive towards superb quality and have a strong desire to wow our customers with a unique product line. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Samantha Grace Designs, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Samantha Grace Designs, LLC include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Definitions | BBB Complaint Process | File a Complaint against Samantha Grace Designs, LLC

Additional Information

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BBB file opened: January 20, 2012 Business started: 06/01/2006 in SC Business incorporated: 03/02/2010 in SC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Sonja Miller, Owner
Contact Information
Principal: Mrs. Sonja Miller, Owner
Business Category

CLOTHING-RETAIL BABY ACCESSORIES & SERVICE(S) GIFTWARES-WHOLESALE & MANUFACTURERS HOME ACCESSORIES

Products & Services

Samantha Grace Designs, LLC sells the following brand(s): Samantha Grace Designed and Manufactured Items

Samantha Grace Designs, LLC offers the following product(s): Aprons, Barettes, Bath Accessories, Decorative Pillows, Headbands, Keychains, Lanyards, Laundry Bags, Organizer Bags, Placemats, Tablecloths, Totes

Method(s) of Payment

Samantha Grace DesignsTM accepts Visa, Mastercard, American Express and Discover card as well as PayPal.  All your information will be kept confidential.  Your card will be charged immediately upon pressing "submit" for your order.
Refund and Exchange Policy

Due to the custom nature of our items, orders usually ship within 7-10 working days after the order is placed.  Shipping charges are calculated by our system according to standard USPS and UPS rates and will come up during order processing in the shopping cart.

Orders are shipped via UPS ground or USPS Priority Mail depending on either your preference or the best method possible for the item in question.  If you require faster service, that option is available as well.

In the event merchandise needs to be exchanged or returned, please request a return merchandise authorization ("RMA") number within 7 days of receipt of merchandise by emailing info@samanthagracedesigns.com.  Your email should include your invoice/order number together with a list of the item(s) being returned and the reason for the return.  We will contact you if we have any questions or will email you back with an RMA number.  No returns will be accepted without the RMA number shown on the outside and inside of the package.  We also reserve the right to refuse to give an RMA number for any items that are personalized.

We will issue a full credit on merchandise returned in its original condition if mailed back within 5 days of the date you receive the RMA number.  However, shipping charges are not refundable.

Samantha Grace DesignsTM reserves the right to deem merchandise as unacceptable for return if found to be used, damaged, or mishandled.  Sales are final on merchandise for which no RMA is requested within 7 days of its delivery or if it is not shipped back within 5 days of the date an RMA number is emailed to you.

For your protection, you should send your return prepaid via a shipping service that can be tracked such as UPS or USPS.
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Types of Complaints Handled by BBB

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BBB Complaint Process

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