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      Country
          Country

          Find a Location

          First Class H.A.L.T. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • First Class H.A.L.T.

              2 Huskey Ct Greenville, SC 29615-5180

              BBB Accredited Business
            • First Class H.A.L.T.

              131 Mutual Dr Anderson, SC 29621-1768

              BBB Accredited Business
            • First Class H.A.L.T.

              3050 N Pleasantburg Dr Greenville, SC 29609

              BBB Accredited Business
            • First Class H.A.L.T.

              410 W Butler Rd Mauldin, SC 29662-2539

              BBB Accredited Business

            Business ProfileforFirst Class H.A.L.T.

            Auto Repair
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/19/2012

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            First Class H.A.L.T.  offers repairs and maintenance on Honda, Acura, Lexus and Toyota.

            Business Details

            This is a multi-location business.

            Find a Location

            First Class H.A.L.T. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • First Class H.A.L.T.

                2 Huskey Ct Greenville, SC 29615-5180

                BBB Accredited Business
              • First Class H.A.L.T.

                131 Mutual Dr Anderson, SC 29621-1768

                BBB Accredited Business
              • First Class H.A.L.T.

                3050 N Pleasantburg Dr Greenville, SC 29609

                BBB Accredited Business
              • First Class H.A.L.T.

                410 W Butler Rd Mauldin, SC 29662-2539

                BBB Accredited Business
              BBB File Opened:
              6/21/2011
              Years in Business:
              13
              Business Started:
              3/7/2011
              Business Incorporated:
              9/16/2010
              Accredited Since:
              3/19/2012
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              7:30 AM - 6:00 PM
              T:
              7:30 AM - 6:00 PM
              W:
              7:30 AM - 6:00 PM
              Th:
              7:30 AM - 6:00 PM
              F:
              7:30 AM - 6:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Mark Maitland-Smith, Owner
              Contact Information

              Principal

              • Mr. Mark Maitland-Smith, Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: How to prepare your car for winter

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/31/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              They Worked on my 2010 *******. Windshield got cracked while it was being serviced, but it took 3 weeks for them to return a phone call. When we asked them to fix the windshield they said they would. Kept the car 1 day and said it was ready. We came to pick it up but all they did was put duct tape on the windshield! Crack was still there. When asked, they told us the crack would go away on its own in a few days. Guess what? It didn’t! So insulting! My car was more damaged after I took it in than before. Paid $4k for an engine repair and got a cracked windshield! Then they lied to us about fixing it.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Krista Morrell

              1 star

              09/14/2023

              I wish I could leave 0 stars. We took our car to fix one thing and First Class HALT on N. Pleasantburg messed up something else that was working fine. We have NEVER had any problems with our airbag lights and even when they ran the diagnostics it didn’t show up. They refused to take responsibility after keeping our car a week longer then promised. So now we lost $2500 and are still riding around with lights on. Very disappointed. Also they did a quote of all the stuff we needed to do on our car that had NO problems that totaled almost $10,000. After we got our car back with the airbag lights on that First Class HALT caused, we took it to a true repair place and took the quote with us. The honest repair shop that wasn't out just to rob their customers did a deep dive on our car and not only said that First Class HALT did cause the airbag lights (which we already knew since they have NEVER came on before we took it to them and as soon as we pulled out of their parking lot they IMMEDIATELY came on after they had our car 2 weeks) but the honest repair man said we needed $490 worth of repairs done. How in the world did we get a quote of $10,000 from HALT when we only needed $490 WORTH OF WORK DONE. You should be ashamed of yourselves. All we got from the owner was a bunch of excuses blaming us and saying it was a previous issue although they know it wasn't or it would have been another who knows how many thousands added on the $10,000 quote.

              First Class H.A.L.T. Response

              09/18/2023

              Mrs ****** *******  We have reached out to you recently to set up a time to go over the details of your vehicle's needed repair. I understand your perspective of the situation and that it developed after the repair of an unrelated system on the vehicle. The initial findings had information stored in the vehicle's onboard computers before any work had been performed which shows that we did not create a new problem. We take customer service very seriously and truly care about our customers. We have responded to your reviews on other platforms in regard to the service experience. If there is anything else you would like to discuss in this manner please feel free to call us in person at ***** ********  Sincerely, Thomas W****** General Manager First Class HALT, Inc. ***** ******** Greenville ***** ******** Cherrydale ***** ******** Anderson *********************** 

              Customer Response

              09/21/2023

              Shame on you ******!!! You will do anything to try to "cover" for this and make it look like your business is not at fault. However, me and you both know it is. You are out to make as much money as you can and you screwed me over and messed something up to charge me more. You did respond to me on google to tell me how many 5 star reviews you have and that should speak to your customer service but I could not respond to you on there. It does not speak to the customer service you gave me AFTER you gave me my car back and we pulled out of your parking lot and 2 more lights from an unrelated issue we NEVER had came on. You can make up all the excuses in the world but we both know that you are in the wrong.

              Local BBB

              BBB of Upstate South Carolina

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