BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Southern Vinyl Siding & Window Mfg Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Southern Vinyl Siding & Window Mfg Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
LLR Labor, License and Regulation
110 Centerview Drive, P O Box 11329, Columbia SC 29211
Phone Number: 803-896-4300
Fax Number: 803-896-4570
Type of Entity
Business ManagementMrs. Maria Gillespie, President Mrs. Michelle Moore, Office Manager
Windows - Installation & Service Siding Contractors
107 Alison Street
Liberty, SC 29657 (864) 843-9966 Directions
P O Box 2
Liberty, SC 29657 (864) 843-9966
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Types of Complaints Handled by BBB
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (800) 801-4601(Phone)
- (864) 226-9771(Phone)
- (864) 230-4073(Phone)
- (864) 242-1032(Phone)
- (864) 542-1006(Phone)
- (864) 843-0606(Phone)
- (864) 843-9239(Phone)
- (864) 843-9966(Phone)
- (864) 882-9577(Phone)
- (864) 843-5789 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|2/3/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I purchased windows in 1999 and they came with a life time guarantee. I had to have them replaced 4 times due to defects on their end. I have been calling 2 times a month since June 2013 and no one will call me back. They did send a repair man out in June to see what the issue was and he agreed it was doing it again that the windows done in the past. But since they will not take my calls or return my calls. My next step will be a lawyer.
Desired Settlement: I want better quality windows so I do not have to deal with this company again or gets my windows replaced every few years.
We have spoken to the customer and offered to update her existing windows with an upgraded version. She was in agreement with this and the replacement is scheduled for Thursday - January 16th at 10:00 am.
Job Coordinator - Southern Vinyl Window Mfg.
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.
|10/14/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I am filing this under "Customer Service" but, it also includes contract, product, service and guarantee issues.In my of this year, my husband and I contacted this company to have the patio door on our home replaced. We gave them a sizable deposit in cash and were told that we would have our door in four weeks. A representative came out almost a week later and measured the opening. We did not hear from them again unless I called. The four weeks stretched to almost 8 weeks.When the workers arrived, on July 8th, and began to install the door, it was discovered that the door was built to open on the left instead of the right. I ad to call the company twice before they agreed to send someone out to solve that problem. Once the door was installed, I paid the remainder of the almost $2,000.00 in cash. I received a receipt, but no warrantee paperwork.I called the office twice since then and still have not received my paperwork. The trim on the inside of the stationary side of the door is coming loose, the handle has come loose and had to be repaired. I am very dissatisfied with this company.I would NEVER recommend this company nor will I use them again.
Desired Settlement: I want my paperwork, I want the repairs done.
Business Response: We have not received, until today, a complaint for service. As soon as I received the complaint I responded in a very timely manner. The repair has been completed. A warranty has been mailed to *** ****** and I also hand delivered a warranty to her. If you have any further questions or if theres any thing more I can do please feel free to contact me. I was not aware there was an issue at the ****** residence. If I had been made aware of this I certainly would have responded much sooner.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.