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Upstate South Carolina

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr Transmission meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mr Transmission include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: October 31, 1985 Business started: 09/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue
301 Gervais Street, Columbia SC 29201
http://www.sctax.org
Phone Number: (803) 898-5000
Fax Number: (803) 898-5822

Department of Revenue - Greenville
545 N. Pleasantburg Drive, Suite 300, Greenville SC 29607
Phone Number: 864-241-1200
Fax Number: 864-232-5008

Business Management
Mr. W H Bingham, Owner
Contact Information
Principal: Mr. W H Bingham, Owner
Business Category

Transmissions - Automobile Auto Repair & Service

Alternate Business Names
May Chance of Greenville

Additional Locations

  • 515 South Pleasantburg Drive

    Greenville, SC 29607 (864) 233-3322

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: There was a noise that occurred every time that I started my car. I took it to Mr. Transmission of Greenville and they notified me that I would need to replace my clutch and flywheel, they said that the teeth on the flywheel were destroyed. I agreed and provided my own clutch and flywheel for them to install. I purchased a clutch kit online from a reputable company that had great reviews on various websites that I visited. *** of Mr. Transmission said that they would put in my provided clutch and flywheel, but would offer no warranty since it was not their product. I agreed because I knew that the product I purchased was a quality product. *** also told me that it would be possible that I would need to purchase a new starter and get it installed, but he would not know until he removed the old starter and looked at it. Once I spoke with him again he notified me that everything was installed and the old starter was put back into my car. He specifically told me that I did not need a new starter and that I could come pick up my car. 3 weeks later my car is making the same noise when I start it. I took the car back to *** at Mr. Transmission and he told me that he would have to charge me to look at the starter and the starter was likely the problem. I told him that I would not pay him to look at the same problem that I already paid him to look at. He took no responsibility for telling me not to replace the starter the first time and said that he doesn't see how he would be responsible for the situation because he did not install a starter on my car. I took my car to a different transmission shop and they told me that I would need to replace not only the starter, but also the flywheel , which I had just replaced a month earlier at Mr. Transmission. I find it to be completely ridiculous that *** and Mr. Transmission will take no responsibility for misinforming me about the starter and causing the almost $1000 that I spent to repair my car to be money that I essentially just gave to them for no reason.

Desired Settlement: I want to receive back all of the money that I gave to Mr. Transmission for the labor that they performed on my car. I am in a worse position now than I was in before I brought my car to them because I still have the same problem with my car, but I am almost $1,000 poorer. I also feel that they purposefully told me not to replace the starter because they knew that I would be back with a broken flywheel again and they could just tell me that they don't warranty parts they didn't provide.

Consumer Response:  

 Better Business Bureau:

Thank you for the offer to have my complaint hear by an Arbitrator, but at this time I do not wish to pursue this option. I do not currently have the time to prepare for a meeting with the arbitrator or to go through arbitration. Since we will not be pursuing the arbitration option, where do we go from here?

 

Regards,

 

 

 

Business Response:

In Re: Complaint *******

The customer brought his ear to us on 1/17/13 with a complaint of a noise while cranking the engine. The customer stated that he recently had a new starter installed by another repair facility. He stated that when he contacted them about his problem, the other facility elected to refund his money rather than to try to resolve his complaint.

The customer authorized a labor charge of $159.50 for us to diagnose the source of the noise that he was experiencing. We determined that the old starter suffered a catastrophic failiue, and there were pieces of the old starter trapped within the clutch housing. There was also damage to the flywheel ring gear teeth. The transmission would have to be removed to correct the problem.

The customer was advised of our findings and We provided an estimate to make repairs. He declined the work per our estimate and with his car. As a courtesy to the customer, we agreed to give the customer a labor credit of $79.75 toward the repairs if he returned for the work. (This reflected half of the original diagnostic charge)

He returned on 1/22/13 after having obtained parts from another source, and asked us to install his parts. We agreed to install. his parts with the understanding that we could offer NO WARRANTY ON THE PARTS OR LABOR. He understood and authorized the charges of $369.19 (after discount)

At the time the work was performed, there were no obvious physical or functional problems with the starter that had been installed by the other facility. The was advised of this. The work was completed and the customers complaint was resolved.

The customer returned on 2/25/13 and stated that the car was again making a noise. As there was NO WARRANTY EXPRESSED OR IMPLIED, we informed the customer that there would again be a labor charge to determine the cause of his noise complaint. He declincd and left with his car.

The fact that the original complaint had been resolved, and there was no problem for a month suggests that the work was properly performned, and that the subsequent failure the customer is claiming happened purely by chance, and that there was no malice on the part of Mr. Transmission or our representatives.


BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

BBB Comments: Company agreed to arbitration for final resolution, but the consumer declined.