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Upstate South Carolina

BBB Accredited Business since

Gilmore Roofing & Construction

Additional Locations

Phone: (864) 225-1332 920 Broadway School Road, Belton, SC 29627

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gilmore Roofing & Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gilmore Roofing & Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: November 10, 1995 Business started: 01/01/1994 Business incorporated: 07/26/1994 in SC
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

LLR Labor, License and Regulation
110 Centerview Drive, P O Box 11329, Columbia SC 29211
http://www.llr.state.sc.us
Phone Number: 803-896-4300
Fax Number: 803-896-4570

Business Management
Mr. Daniel Bowen, Owner
Contact Information
Principal: Mr. Daniel Bowen, Owner
Business Category

Roofing Contractors

Industry Tips
Choosing a Roofing Company

Additional Locations

  • 920 Broadway School Road

    Belton, SC 29627

  • PO Box 5392

    Spartanburg, SC 29304

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/3/2014 Problems with Product/Service
5/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I hired this company to install a new roof on my home. Soon after the installation, construction deficiencies related to the installation of the roof resulted in a roof leak which damaged the interior of my home. I immediately contacted the company and asked them to repair the damage. The company came out and repaired the roof, which stopped the roof leak. Due to the roof leak, the ceiling and walls in two bathrooms in my house were damaged and displayed water stains. The company performed a partial repair two these two rooms that looks terrible. They only painted part of the ceiling in both bathrooms, and you can clearly see the line where the paint stops. They also only repaired a portion of the wall. Finally, they did not reimburse me for the cost of paint I purchased for them to perform these repairs. It is my position that the company should have to repair all interior damage caused by their defective installation of the roof and should not leave me with partially completed repairs that look terrible.

Desired Settlement: I would like for the company to perform the appropriate repairs to correct the interior damage caused by their defective roof installation. In the alternative, they can pay me for the cost of having these repairs performed by another company.

Business Response: May 14, 2013
Better Business Bureau,
This letter is in regard to a complaint filed by ***** ****** of ***********. *** ****** called approximately 6 months ago with a complaint of a leak from a roofing job of numerous years ago. Gilmore technicians responded to the call & found a defective boot, which *** ****** wanted replaced & the interior damage repaired. Gilmore technicians completed the repair & *** ****** agreed that he would buy the paint & do the repainting himself. The technicians came back several times, on *** ******** time schedule, to mud & sand the sheetrock repair area. On the final trip *** ****** remarked that after speaking with his daughter that we should also paint the area. As roofers, we neither experienced painters nor are we licensed painters, but after some pressuring from *** ****** we agreed to paint the repair area, not the ENTlRE bathroom. We taped the area & applied his paint, when the paint dried *** ****** got agitated & stated that he "didn’t have time to babysit us" and became insulting. We declined to argue & left. We feel that we did everything to satisfy this issue. The only problem was with the paint type & color, which *** ****** provided.
*** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response to the complaint. 
 

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