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In Upstate South Carolina

BBB Accredited Business since

Terminix Service Inc. - Piedmont Region

Additional Locations

Phone: (864) 235-1842 Fax: (864) 421-0411 View Additional Phone Numbers 1 Chick Springs Road Suite 117, Greenville, SC 29609 http://www.trustterminix.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Terminix Service Inc. - Piedmont Region meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Terminix Service Inc. - Piedmont Region include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 6

Additional Information

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BBB file opened: February 06, 1983 Business started: 07/01/1947
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Clemson Department of Pesticide
511 Westinghouse Road, Pendleton SC 29670
http://dpr.clemson.edu
Phone Number: (864) 646-2150
Fax Number: (864) 646-2179
hlizott@clemson.edu

Type of Entity

Corporation

Business Management
Mr. Russell Barnett, Piedmont Region Manager Mr. James Brown, Seneca Branch Manager Mr. Jeremy Forrester, Greenville North Manager Mr. Vic Fox, Piedmont Region Assistant Mr. Greg Hansen, Spartanburg Branch Manager Mr. Tom Hill, Greenwood Branch Manager Mr. Eric Maquire, Greenville South Manager Mr. Billy Miller, Piedmont Region Assistant Mr. Mike Newsome, Manager - Anderson
Contact Information
Principal: Mr. Russell Barnett, Piedmont Region Manager
Business Category

Pest Control Services

Alternate Business Names
Terminix Service Inc

Additional Locations

  • 1 Chick Springs Road Suite 117

    Greenville, SC 29609

  • 1503 K Montague Avenue

    Greenwood, SC 29649 (864) 229-4999

  • 185 Alice Street

    Spartanburg, SC 29303 (864) 582-0726

  • 2611 Rutherford Road

    Greenville, SC 29609

  • 51 Kitty Hawk Road

    Greenville, SC 29605 (864) 292-6411

  • 800 S Murray Ave

    Anderson, SC 29624 (864) 224-8729

  • 950 West North 1st Street

    Seneca, SC 29678 (864) 882-8799

  • P O Box 1450

    Spartanburg, SC 29304

  • PO Box 535

    Seneca, SC 29679 (864) 235-1842

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (864) 277-2264(Phone)
  • (864) 224-8739 (Fax)
  • (864) 229-9560 (Fax)
  • (864) 244-5313 (Fax)
  • (864) 277-2659 (Fax)
  • (864) 322-9556 (Fax)
  • (864) 582-3244 (Fax)
  • (864) 882-8351 (Fax)
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Complaint Detail(s)

10/30/2013 Problems with Product/Service
4/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have had a contract with Terminix since 1999. We were told of the termite damage and spent over $15,000 on replacing the floors that were eaten up, then another $3500 to Terminix to begin the treatment, added a sump pump under the house a year or so later. They inspected the ********* system every 3 months until the past 2 years when they began using a stronger system and began inspecting only annually. Every couple of years they have recommended new things we needed - vents under the house, vapor barrier, etc. 2 weeks ago we had our annual inspection where they crawl under the house and inspect the wood and check for termite activity. The inspector told me there was no activity, no damage and wanted to sell me another item, a de-humidifier for under the house ($4500). I did not have the money as our central heat just had to be repaired. We began a kitchen renovation project and the contractor realized that the entire floor (12 floor joists) were eaten up with termites. They even saw several live termites. I immediately called Terminix to come out and look at the damage. They informed me that they were not responsible for any of the damage as my contract was not the DAMAGE CONTRACT. I was only offered this one contract which apparently only protected against termites. He talked to his boss who said they were not responsible for any cost of replacing the floor. He explained to me that his big boss would be calling me the following Monday and that they would have someone out to TREAT the area where the live termites were seen. We have not heard from them at all. I believe they would like me to forget the issue and just cancel our service. He now wanted to sell me another contract which would include damage (after the fact is a little late). My husband is totally bed to wheelchair bound (he has Multiple sclerosis) and had he gone into the kitchen his wheelchair would have surely fallen through the floor - that is the extent of the damage - it was falling through.

Desired Settlement: I would like Terminix to reimburse us for the cost of the new floor joists and the flooring as I believe they did not do their job during their inspections to the floor - this damage did not happen in a matter of 2 weeks time and someone was negligent in their inspections.

Business Response:

**** *******

Thank you for contacting us about 96 Owens Piedmont SC, 29673, ID: *******.  Terminix Service Inc. is always concerned about our customers, and always tries to meet or exceed their expectations.  Upon receiving your letter I researched our records, and talked to the inspector involved.

In doing my investigation I found the following:

4/29/99  Treated house for active termites $1376.00

               Inserted drain system $2207.00      

               Due to amount of existing damage, home owner was given a Service Plan.

               Our original graph dated 4/29/99 shows all original damage.

Over the years, we have inspected crawl space and monitored the moisture conditions. Since moisture has always been a factor in our fight against termites we try to recommend improvements to the crawlspace. July 2002 we installed a vapor barrier to help with moisture.  From 2008 through 2013 moisture reading ranged from 17% to 21%. This year our inspector did recommend installing a Encapsulation to permanently stop excessive moisture readings. The owner declined.

The damage in the crawlspace that was found by the contractor is in the same area as the damage on the original graph.  The same Inspector who performed the  inspection, this year, was called out to verify this damage but no live activity was found.  We did perform a precautionary retreat to ease customers mind.  The Supervisor and the inspector explained to the owner that we were not responsible for the damage do to the contract specifications and the original damage.

In summary, we are not responsible for any damage per the terms of our contract. We have the original graph documenting damage, and no live termites were found upon our inspectors revisit.

Customer was not given a damage contract at time of sale due to the extent of damage noted on

Graph dated 4/12/199.

Termite Contract and graph are attached,  Feel free to call me with any questions.

**** ** ******** ***
Branch Manager
Terminix Service, Inc.
** ***** **** **** | Greenville, SC 29605
***** ************* *** ************
************************** |
www.TrustTerminix.com

Business Response:

******

After reading the Homeowners response to my answer, I would  like to go out and re inspect home.  This way I can put my own eyes on the situation.  If this is acceptable please have ****  ******* give me a call.

 

**** ** ******** ***
Branch Manager
Terminix Service, Inc.
** ***** **** **** * *********** ** ***** ***** ************* *** ************ ************************** * www.TrustTerminix.com

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I will call **** at Terminix and have him come by and re-inspect the house (although we have already totally and completely rebuilt the kitchen floor and replaced all of the wood - I do have a lot of the wood saved and pictures of this).  Once **** comes out and determines if they wish to accept any responsibility for a portion of the damage I will reply again.   

Regards,

 

******* *******

 

 

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments:  

8/1/2012 Problems with Product/Service
3/13/2012 Problems with Product/Service
3/6/2012 Problems with Product/Service
11/3/2011 Billing/Collection Issues
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