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In Upstate South Carolina

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gregory's Pest Control Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Gregory's Pest Control Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Information

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BBB file opened: July 11, 1983 Business started: 02/01/1964 in 0
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Clemson Department of Pesticide
511 Westinghouse Road, Pendleton SC 29670
http://dpr.clemson.edu
Phone Number: (864) 646-2150
Fax Number: (864) 646-2179
hlizott@clemson.edu

Business Management
Mr. Phil Gregory, Owner Mr. Ben Walker, President
Contact Information
Principal: Mr. Phil Gregory, Owner
Business Category

Pest Control Services


Additional Locations

  • 1017 Whitehall Road Suite B

    Anderson, SC 29625 (864) 225-8539

  • 123 Boy Street

    Spartanburg, SC 29303 (864) 583-5636

  • 1313 Miller Road

    Greenville, SC 29607 (864) 675-6226

  • 2418 Greenwood Highway

    Greenwood, SC 29649 (864) 229-0353

  • P O Box 6713 Station B

    Greenville, SC 29606

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 922-2596(Phone)
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Complaint Detail(s)

5/15/2014 Billing/Collection Issues | Complaint Details Unavailable
12/9/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Contacted Gregory pest to to our lawn for weed and ant control in 2012 to 2013. a monthly service for the entire yard, front and back. the ant control for fire ants was great. the lawn service started out ok, but I was pulling weeds around the side of the house, driveway and back yard. come to find out, they were not doing anything, but the front yard, I had called several times, this is when I found out that they were training someone. I did not sign up to have a trainee do my yard at $71.00 a pop. I was still pulling weeds by hand and spraying the yard myself. I called and complained, and Gregory came out and did on application on the back yard. but not the side of the house or driveway. I paid everything but the last charge and told them I would not paid for the service since only the front yard was being done. It is not my fault they do not know how to estimate a yard size. they have since sent the last bill to a collection agency. I do not feel that and I will not pay the last bill since the service was poor. In fact I would like half or more of my money back for poor service. Never quite sure what they did, or when they were there other than a bill in the mail. I did call several times as well about the situation during this time period.

Desired Settlement: take last bill out of collection, refund at least half of payment for service, since only front yard was treated and not entire property as signed up for in contract.

Business Response:

The complaint concerns a service that occurred in September, 2012. A different technician was assigned to the account and inadvertently did not spray the back yard. This technician was not a trainee as stated in the complaint, but in fact has 14 years’ experience treating lawns. When we were notified of the discrepancy, we refunded half of the service fee and treated the back yard at no charge. All of the other treatments were performed according to the contract. After reaching this settlement, the customer apparently decided not to pay the remaining balance on the account and after one year of attempting collection, we decided to turn the account over to a private collection agency. I called the customer on November 25, 2013 and she said she was at work and would need to call me back. We will make every attempt to resolve the matter with the customer when they return our call.

***** *****

Gregory Pest Solutions

************** extension******* *** **** ****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.

7/25/2012 Billing/Collection Issues
6/6/2012 Problems with Product/Service
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