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Upstate South Carolina

BBB Accredited Business since

LIST Company Inc

Additional Locations

Phone: (864) 845-6767 Fax: (864) 467-0320 106 Prosperity Blvd, Piedmont, SC 29673 http://www.quickcandles.com View Additional Web Addresses

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Description

This company offers the sale of Peak Power tools and candles via an online store.  They also create E-Commerce Sites for business customers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LIST Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for LIST Company Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Information

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BBB file opened: March 11, 2008 Business started: 11/01/2005 Business incorporated: 12/28/2005 in SC
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue - Greenville
545 N. Pleasantburg Drive, Suite 300, Greenville SC 29607
Phone Number: 864-241-1200
Fax Number: 864-232-5008

Type of Entity

Corporation

Business Management
Mr. Robert Latham, President
Contact Information
Principal: Mr. Robert Latham, President
Business Category

Internet Shopping

Industry Tips
Shopping on the Internet

Additional Locations

  • 106 Prosperity Blvd

    Piedmont, SC 29673 (864) 845-6767

  • PO Box 3324

    Greenville, SC 29602

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Web Addresses

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Complaint Detail(s)

2/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 48 ******** Cylinder Vase 10.5" vases with the intent of using them for my wedding with a 3" x 9" pillar candle in them. I carefully reviewed the product description to ensure my candles will fit properly in them. Here is the description:"The simplicity of this straight sided cylinder vase make it a subtle yet elegant way to display your favorite arrangements. In addition, it's perfectly suited as a 3" floating candle holder or a 3"x9" pillar holder. Use your imagination! Great for everyday use, too.Size: 10.5"(H) x 3 3/8"(D). Accessories not included."Nowhere in the description did it mention that the vases got thinner toward the middle and in fact, the description stated that it is a "straight sided cylinder vase" that is "perfectly suited as a 3" x 9" pillar holder" and is described as being the sized of "10.5" (H) x 3 3/8" (D)." If I would have know they would actually NOT fit a 3" x 9" pillar candle, I would have NEVER purchased them. They are now refusing to send a shipping label to be to receive my entire refund, which means I will be losing out on approximately HALF of my purchase order price.

Desired Settlement: I would like Quick Candles to send a shipping label to me in order to send back for a FULL refund, or refund the shipping price I have to pay with the shipper of my choice.

Business Response: This customer was contacted by our customer service staff and offered multiple options to take care of their concerns.  The customer chose one of those options and is returning the products and getting a credit to offset any shipping costs they incur. 

 
At this time, we consider this matter closed and the customer was satisfied with the solution we offered them.  Thank you.
 
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Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and find that this resolution is satisfactory to me. 

Regards,

****** ******


BBB's Final Determination: Consumer accepted resolution offered by the business.

1/17/2012 Problems with Product/Service
1/11/2012 Problems with Product/Service
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