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In Upstate South Carolina

BBB Accredited Business since

Decker Home Repairs and Remodeling

Phone: (864) 304-6271 204 Pleasant Drive, Greer, SC 29651 http://www.deckerhomerepairs.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Decker Home Repairs and Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Decker Home Repairs and Remodeling include:

  • Length of time business has been operating

Factors that raised the rating for Decker Home Repairs and Remodeling include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: July 24, 2013 Business started: 01/01/2011 in SC Business incorporated: 11/05/2012 in SC
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

LLR Labor, License and Regulation
110 Centerview Drive, P O Box 11329, Columbia SC 29211
http://www.llr.state.sc.us
Phone Number: 803-896-4300
Fax Number: 803-896-4570

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jamie Decker, Owner Ms. Gail Craig, Office Manager
Contact Information
Principal: Mr. Jamie Decker, Owner
Business Category

Home Improvements

Industry Tips
Home Improvements/Contractors New Regulations for Home Renovation and Painters

Additional Locations

  • 204 Pleasant Drive

    Greer, SC 29651 (864) 304-6271

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

1/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Window Leak Repair: Tape outside,caulk inside,replace warped left side framing.Builder used duct tape to seal windows, "Window tape" applied over the duct tape,leak around frame remained. We found this out when we had to have a second company address the leak that remained. Caulking is cracked,applied over dirt, blinds not removed to caulk top of window,caulking is hit,miss,mess. Two more windows needed same repair due to duct tape used by builder,window tape applied over duct tape? The caulking is cracking,blinds where not removed,caulking along top is hit and miss and messy. Paid to have 27 more windows caulked inside,blinds not removed caulking is hit/miss mess. Shower stall-caulked over dirt, had to be redone. Grout to tile floor looks aweful already,after being cleaned and sealed. Atruim doors- Frame taped and caulked for complaiint of leaking. Hasn't rained hard enough to determine if effective, but if window tape applied over

Desired Settlement: I called Decker to address the window that still leaked, was told that there is no warrenty or guarentee with window leak repair, and for a charge would come out and look at it again. By this time the entirelength of the top of the window framing soaked with water, warped and had to be removed. Decker worked on the left side of the window frame. We ended up paying another $390 dollars to another contractor to have the window fixed properly.

Business Response: Yes but she didn't give me a chance she just got someone else to repair which makes my warranty invalid and by the way window leaks, caulking, grout is not covered per contract  so not sure what I need to do.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

BBB Comments: AJR Administratively Judged Resolved
BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.

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