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BBB
40 W Broad Street Suite 690, Greenville, SC 29601
Principal: Mr. George Acker, Business Relations Manager

BBB Accredited Business since

Duke Energy

Additional Locations

Phone: (864) 370-5061 View Additional Phone Numbers 40 W Broad Street Suite 690, Greenville, SC 29601 View Additional Email Addresses http://www.duke-energy.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Duke Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Duke Energy include:

  • 37 complaints filed against business

Factors that raised the rating for Duke Energy include:

  • Length of time business has been operating.
  • Response to 37 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

37 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 23
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 37

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Duke Energy
See Trends in Complaints on Duke Energy

Additional Information

top
BBB file opened: September 17, 1982 Business started: 01/01/1905
Business Management
Mr. George Acker, Business Relations Manager Mr. Mike Wilson, District Manager
Contact Information
Principal: Mr. George Acker, Business Relations Manager
Business Category

ELECTRIC COMPANIES


Additional Locations

  • 1636 Pearman Dairy Road

    Anderson, SC 29625

  • 201 North Main Street

    Travelers Rest, SC 29690

  • 40 W Broad Street Suite 690

    Greenville, SC 29601 (864) 370-5061

  • 425 Fairforest Way

    Greenville, SC 29607

  • 664 Issaqueena Trail

    Central, SC 29631

  • 808 Reidville Road

    Duncan, SC 29334

  • 821 Main Street SE

    Simpsonville, SC 29681

  • 848 Bypass 72 North West

    Greenwood, SC 29646

  • 920 Beaumont Avenue

    Spartanburg, SC 29303

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (864) 370-5183 (Fax)
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Additional Email Addresses

  • - Communication/Mass Email
  • - Communication/Mass Email
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Complaint Detail(s)

6/17/2013 Problems with Product/Service
5/29/2013 Billing/Collection Issues
4/30/2013 Problems with Product/Service
4/15/2013 Billing/Collection Issues
4/1/2013 Billing/Collection Issues
3/7/2013 Billing/Collection Issues
3/7/2013 Problems with Product/Service
1/30/2013 Problems with Product/Service
1/17/2013 Billing/Collection Issues
9/4/2012 Problems with Product/Service
7/5/2012 Problems with Product/Service
4/25/2012 Billing/Collection Issues
4/12/2012 Problems with Product/Service
2/8/2012 Billing/Collection Issues
1/26/2012 Billing/Collection Issues
11/16/2011 Billing/Collection Issues
11/10/2011 Billing/Collection Issues
9/19/2011 Billing/Collection Issues
8/31/2011 Billing/Collection Issues
8/31/2011 Problems with Product/Service
8/23/2011 Problems with Product/Service
8/15/2011 Billing/Collection Issues
8/11/2011 Billing/Collection Issues
7/21/2011 Problems with Product/Service
7/20/2011 Problems with Product/Service
5/26/2011 Billing/Collection Issues
4/26/2011 Billing/Collection Issues
4/11/2011 Billing/Collection Issues
4/11/2011 Billing/Collection Issues
1/19/2011 Problems with Product/Service
11/1/2010 Problems with Product/Service
10/20/2010 Billing/Collection Issues
9/23/2010 Billing/Collection Issues
9/15/2010 Billing/Collection Issues
9/15/2010 Problems with Product/Service
8/26/2010 Billing/Collection Issues
7/7/2010 Billing/Collection Issues
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