BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sunrise Auto Repair, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Sunrise Auto Repair, LLC include:
- Length of time business has been operating
Factors that raised the rating for Sunrise Auto Repair, LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
South Carolina Department of Revenue
301 Gervais Street, Columbia SC 29214
Phone Number: 803-898-5822
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Richards III, Owner Mr. Charles Hickerson, Office Manager
Auto Repair & Service
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I brought my parts,dropped my car off to sunrise auto repair and i told them that i needed the Crank Shaft Seal fixed they said okay. when they brought the car back i didn't have to check it that day because i had to go to work the next day once i had the time i went to check it to see if it was still leaking,and it was so i called them and explain to them that it was still leaking,they told me to bring it back up there i told them i will try but i don't know when i will have to time because i'm very busy. So two weeks later my car broke down before i could bring it up to sunrise, a different mechanic came to my house to fix the car. So after the problem was fixed i ask the mechanic to check the crank shaft and just like i know it was still leaking from the crank shaft and he said it was never fixed and this is what i was trying to explain to sunrise before that mechanic ever came to look at my car because i know myself that it never stop leaking therefore the crank shaft was never fixed.
Desired Settlement: i would like, to get a full refund of $133.00 back because they are now untrusted,and the money that i payed them the first time to fix my promlem was not done at all because if it was it would have stop leaking from the crank shaft and i wouldn't even be going through this right now. so now i have to pay someone to fix the problem i had already paid them to fix to began with.
To whom it may concern,
In response to the complaint you received from reference number *******. The customer did bring their car and asked us to replace the Crank Shaft Seal. We were not asked to diagnose the cause of the oil leak but to replace a specific seal, the Crank Shaft Seal. The customer brought their own parts, which would void any warranty. Warranty is voided when no diagnostics or parts by us are provided. Customer was advised of our policy and the work was performed with customers approval.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response to the complaint.