This Business is not BBB accredited
KC's Automotive Specialists, LLC
Phone: (864) 261-7877 Fax: (864) 261-7831 4024 Clemson Blvd., Anderson, SC 29621
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This company offers auto and truck repair.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for KC's Automotive Specialists, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
These agencies may include:
Department of Revenue
301 Gervais Street, Columbia SC 29201
Phone Number: (803) 898-5000
Fax Number: (803) 898-5822
Department of Revenue - Greenville
545 N. Pleasantburg Drive, Suite 300, Greenville SC 29607
Phone Number: 864-241-1200
Fax Number: 864-232-5008
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James Smith, Partner
Auto Repair & Service
Industry TipsAutomobile Service Tips
THIS LOCATION IS NOT BBB ACCREDITED
4024 Clemson Blvd.
Anderson, SC 29621 (864) 261-7877 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I took my car to KC Automotive Specialist four times. I did not get over fives miles down the road two times before the car cut off. I took the car back and each time I was charge over $200.00. One time I was charged over n$700.00 the first time. The 4th time I did make it home, however, I went less than 30 miles from my house and the car began to run hot and cut off.
Desired Settlement: I really just want them to fix the car. I think I have been charged enough for the services I have received.
Business Response: As I have explained to the customer that the car has several issues with the wiring harness on the vehicle. She wanted me to try to repair it the best that I could. I tried several times to but the fact is the car needs a complete wiring harness to resolve the issue and none are available. I have worked on this car for cutting off problem only. If the car is running hot than that is a new concern and maybe why it cut off at this time. Thanks***** *****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: Assumed Resolved - Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Read Complaint Details
Complaint: Car had new damage when in the possession of K C Automotive, noticed at pick up of the vehicle. Rep for Business signed off on the damage and agreed to have take care of it. Upon arrival the next business day, spoke to a different rep and was told that they were not taking care of the issues(damage)and too get my **** *** of the property. Local police were called by myself to file a report, they showed up and asked me to leave The property and recommended I file a complaint with local Courts.
Desired Settlement: Just want it made right!! I trusted in them to take care of my car and they had not a care in the world for the condition of my vehicle.
My counter guy looked at the car and explained to him to bring it back the next day because I was not here. He only signed the invoice as of the customer complaining about where the scratches were at. The damage on the hood had touch up paint in it where it was apparently already damaged before. The damage he is complaining about did not happen in my shop I told the gentleman the hose marks on the Left front fender I would take care of but the other he was complaining about was not anywhere where we had touched he vehicle in any way. He got upset and I did too. I told him he can get his *** off of my property than that I was not going to be belittled and forced to fix anything that did not happen in my care. He called the law and they asked him to leave. The only parts on the car that is my responsibility is on the Left front fender. not the top off the hood or something on the drivers door. We did tow his car from the payless parking lot at the front door. He came to us and we towed it. It could had been damaged when he left it there. I tried to reason with him but could not. I should not of lost my temper but I am tired of **** ***** trying to get something for nothing.
***** ** *****
KC'S Automotive Specialists
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
BBB Comments: BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.