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Upstate South Carolina

This Business is not BBB accredited

KC's Automotive Specialists, LLC

Phone: (864) 261-7877 Fax: (864) 261-7831 4024 Clemson Blvd., Anderson, SC 29621 http://www.kcsautomotive.com

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Description

This company offers auto and truck repair.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for KC's Automotive Specialists, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: February 28, 2006 Business started: 11/03/2003 Business incorporated: 11/03/2003 in SC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Revenue
301 Gervais Street, Columbia SC 29201
http://www.sctax.org
Phone Number: (803) 898-5000
Fax Number: (803) 898-5822

Department of Revenue - Greenville
545 N. Pleasantburg Drive, Suite 300, Greenville SC 29607
Phone Number: 864-241-1200
Fax Number: 864-232-5008

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Smith, Partner
Contact Information
Customer Contact: Mr. James Smith, Partner
Business Category

Auto Repair & Service

Industry Tips
Automobile Service Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4024 Clemson Blvd.

    Anderson, SC 29621 (864) 261-7877

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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Complaint Detail(s)

9/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my car to KC Automotive Specialist four times. I did not get over fives miles down the road two times before the car cut off. I took the car back and each time I was charge over $200.00. One time I was charged over n$700.00 the first time. The 4th time I did make it home, however, I went less than 30 miles from my house and the car began to run hot and cut off.

Desired Settlement: I really just want them to fix the car. I think I have been charged enough for the services I have received.

Business Response: As I have explained to the customer that the car has several issues with the wiring harness on the vehicle. She wanted me to try to repair it the best that I could. I tried several times to but the fact is the car needs a complete wiring harness to resolve the issue and none are available. I have worked on this car for cutting off problem only. If the car is running hot than that is a new concern and maybe why it cut off at this time. Thanks***** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: Assumed Resolved  - Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

7/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Car had new damage when in the possession of K C Automotive, noticed at pick up of the vehicle. Rep for Business signed off on the damage and agreed to have take care of it. Upon arrival the next business day, spoke to a different rep and was told that they were not taking care of the issues(damage)and too get my **** *** of the property. Local police were called by myself to file a report, they showed up and asked me to leave The property and recommended I file a complaint with local Courts.

Desired Settlement: Just want it made right!! I trusted in them to take care of my car and they had not a care in the world for the condition of my vehicle.

Business Response:

My counter guy looked at the car and explained to him to bring it back the next day because I was not here. He only signed the invoice as of the customer complaining about where the scratches were at. The damage on the hood had touch up paint in it where it was apparently already damaged before. The damage he is complaining about did not happen in my shop I told the gentleman the hose marks on the Left front fender I would take care of but the other he was complaining about was not anywhere where we had touched he vehicle in any way. He got upset and I did too. I told him he can get his *** off of my property than that I was not going to be belittled and forced to fix anything that did not happen in my care. He called the law and they asked him to leave. The only parts on the car that is my responsibility is on the Left front fender. not the top off the hood or something on the drivers door. We did tow his car from the payless parking lot at the front door. He came to us and we towed it. It could had been damaged when he left it there. I tried to reason with him but could not. I should not of lost my temper but I am tired of **** ***** trying to get something for nothing.

Thanks,

***** ** *****

KC'S Automotive Specialists

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

BBB Comments: BBB determined that despite the company’s reasonable effort to address complaint issues, the consumer remained dissatisfied.