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A BBB Accredited Business since
BBB has determined that Family Auto of Anderson LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Family Auto of Anderson LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Billie Bolt, Partner
Auto Dealers - Used Cars
Industry TipsUsed Cars/Appliances
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My complaint comes from the dishonesty and misrepresentation I was met with when dealing with Family Auto of Anderson SC. I will start with the lie that caused me to be stranded for quite some time at the university I attend. This lie led to the investigation where I found other things were misrepresented as well. When I was purchasing the vehicle I was told it had a brand new battery due to the fact that the six cars we had tried before had dead batteries. Today when I broke down and had the vehicle towed to a shop I was informed that the battery not only had a dead cell, but was quite old as well. The dealership told me that they would help by basically financing a new battery for me, when I was led to believe that I was already purchasing a brand new one with my car, via this companies very own salesman. This made me ask question of my class mates and do an internet search that lead to me checking my credit report online. I was promised by the salesman that upon signing my contract that all positive credit activity would be reported. I couldnt find anything with Family auto on my credit report except the fact that they made a hard credit inquiry when the salesman swore that they didnt do that. I should mention that I have six personal witnesses who 5 came to the lot and heard the salesmans spill, and 1 over the phone spoke the salesman and was informed the same thing. When I spoke with the people at the car lot today they refused to acknowledge the misrepresentation, only the fact that the car was sold As Is Under Warranty, as much of an oxymoron as that is. The fact is that the whole deal was misrepresented to get me to sign the contract. Then after all of this I had to go to my family court lawyer over an issue with my daughters mother and I mentioned it to him. It was in the form of it just hadnt been a good day. He told me that this wasnt right, and that that the car had been misrepresented. He really didnt say much else, he was just saying it wasnt right. I told the supervisor at Family Auto this and they decided that instead of helping that they wouldnt any longer. They said and I quote, We dont deal with lawyers. Thats bad.
Desired Settlement: I would like for the vehicle to be taken back and not on my credit so that I can go to a dealer who acts in a more reputable manner. It isn't far that this would be a repo on my credit report when the whole deal was misrepresented. I would also like an apology for being told that I had to pay for this car even if someone else purchased it for the same amount if it were turned in. This is an insult of my intelligence and a misrepresentation of the law. Or maybe they plan to break the law?
We regret that *** ***** feels Family Auto of Anderson misrepresented the **** *******. We have written agreements and contracts in place to avoid this. I have attached a copy of the As Is Warranty along with the threatening email that *** ***** sent to our dealership.
We report to ******* credit bureau each month. If *** ***** has been checking another credit agency it would not reflect his account. We show that the account was reported to ******* on 9-3-2013, 10-2-2013, 11-1-2013, 12-3-2013 and 1-2-2013. We will contact ******* Customer Support to verify that the account is being reported.
Better Business Bureau:
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a car from family auto about 11 months ago. In the time I've had it it has been in through shop about 8 times until they found out it had a blown head. My problem is that on Monday August the 12the my family and I was on the way to make a payment. It was due Friday but my wife let them know I would be in on Monday to make a payment and speak with the lady who runs the place. Monday my family and I was going down the road with no trouble at all from the car and suddenly the car went dead, while driving it. My wife has type two diabetes and is asthmatic with high blood pressure. My children who are 10 and 11 had to walk up and down the road looking for a phone. A lady let me use her phone to call family auto and tell them i was on the way to make the payment. As soon as i asked for the car to be cut back on it came right back on. I went straight there and made the payment. I was scared my wife was sick and could hardly breath from being stuck in the heat for 30 minutes but she would not let me call 911. She cant afford another bill. My kids felt sick but after something cold to drink and being out of the heat they felt better. I was told a car can not be cut off while in drive but my car was putting my family in extreme danger! I was going down a straight road if I had been at a red light god knows what could have happened to my family. Please help me on this. Family Auto just lies about it and I cant get anywhere with them. Ive called media and im talking with them, my next step is finding a lawyer. My wife and small kids had no right sitting in 93 degree heat for 30 minutes because the place wanted to be spiteful.
Desired Settlement: To repay for the distress this caused my wife and children. With my wife's health this could have been very bad and my two children should have not had to cry and walk up and down the road. My wife's stress has went up and the doctor has had to up her meds and this is part of the reason why. My wife and my children deserve some type of compensation for this matter. I'm Sorry if my phone has changed out words. My number is ************. Thanks ***** *****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/9/2012||Problems with Product/Service|
|2/20/2012||Problems with Product/Service|
|2/2/2012||Problems with Product/Service|