BBB Accredited Business since
Phone: (864) 585-5344 Fax: (864) 594-6830 500 East Daniel Morgan Avenue, Spartanburg, SC 29302
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A BBB Accredited Business since
BBB has determined that Vic Bailey Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vic Bailey Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Business ManagementMr. Howell Foster Jr., Owner Mr. Vic Bailey III, President
Auto Dealers - New Cars
500 East Daniel Morgan Avenue
Spartanburg, SC 29302 (864) 585-5344 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: In May of 2011 I purchased a 2006 Nissan Murano from Vic Bailey Honda. At the time of purchase I requested a car facts sheet and was given one that stated no structural damage or accidents had occurred. Vic Bailey then faxed this sheet to my financial institution. After driving the car for 2 months I had some issues in the front end. The car was taken back and was fixed even though it was out of warranty. Since 2011 there have been 6 issues with the front end. I decided to trade the car and imagine my surprise when a car facts sheet was printed and I found out that the car did indeed have structural damage and was wrecked in 2008. Therefore, I was unable to get what the value of the car should have been and the difference was $4500. The very next day I called and asked to speak to the General Manager and was told he was unavailable but would call me back. No call was received. I called again the next day and spoke to the person that was supposedly the General Manager. His response was "thank you for letting me know". When I told him that was unacceptable he offered to set me up with a new car. I then told him I would never buy anything from them again. It seems that not only did they defraud me as a customer, Vic Bailey also sent a fraudulent car facts to my financial institution.To me, it seems that they should at least be prepared to offer some compensation because their fraudulent act cost me a lot of money. For 2 years I believed I had purchased a safe, reliable car and the whole time I was driving an accident looking for a place to happen. Not to mention all the money spent fixing front end issues due to the structural damage.
Desired Settlement: I do not expect to receive full compensation, however, I feel some sort of monetary compensation should be received. I have since traded the car but got nowhere near what I had in it. I feel that Vic Bailey Honda new what they were selling me and changed the car facts in order to make a quick sale. My financial institution would never have lent me the amount of money they did on a car with structural damage and questionable issues. I feel as a consumer I did everything I was supposed too.
** **** purchased the 2006 Nissan Murano on April 7, 2011 for $13998. At the time of purchase, the vehicle had approximately 70683 miles on the odometer. The Carfax report given to*** ****** lending institution is the only one that existed when she purchased the car. The structural damage that is now listed on the report was not listed until July of 2011, 3 months after she had purchased the vehicle. While I certainly understand ** ****** concern, there is no evidence of any mechanical failure that could be attributed to anything other than normal wear and tear. Vic Bailey Honda does not feel **. **** is entitled to any compensation.
****** ** ****** ***
Better Business Bureau:
I have attached the Carfax and Sales Sticker as requested for other paperwork. I don't have a signed Contract with Vic Bailey Honda as I financed the car through my local creditu union.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|5/30/2012||Problems with Product/Service|
|12/4/2011||Problems with Product/Service|