BBB Accredited Business since
Phone: (864) 585-3600 Fax: (864) 594-6801 View Additional Phone Numbers 501 East Daniel Morgan Avenue, Spartanburg, SC 29302
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A BBB Accredited Business since
BBB has determined that Vic Bailey Ford Lincoln meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vic Bailey Ford Lincoln include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Business ManagementMr. Vic Bailey III, President Mr. Sammy Hyder, General Manager
Related BusinessesVic Bailey Subaru Mazda Vic Bailey Ford Lincoln Vic Bailey Honda Vic Bailey Volkswagon
Auto Dealers - New Cars
Alternate Business NamesVic Bailey Auto Center
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Additional Phone Numbers
- (800) 922-1365(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I have been talking to a salesman for a couple weeks about a car I saw online. Told them I liked the car, and IF they found one like it with a sunroof I would be interested. The salesman texted me asking if we included installing a sunroof and kept the price the same, would you be interested? I said that would be amazing! So, my husband & I drove 90 miles from ********* for the deal they made me. We test drove car, spent a couple hours looking over the car, said YES to the deal I was offered. When we went to finalize paperwork we were told that the deal that was made was NOT going to be honored and were asked to pay $1,100 MORE than quoted amount. Bait & Switch is not a good way to do business. They knew I was driving 90 miles there and 90 miles home and hooked me in promising me a deal they were NEVER going to honor. Spoke to *** *** ****** himself and he said "People make mistakes, I am sorry that this happened but I can not honor the deal we made you originally." This is NO way to do business, they didn't offer to reimburse me for my gas, time or wear & tear to my current vehicle. They said they had nothing but a verbal apology to offer me. BUYER BEWARE of the sales techniques this place uses!
Desired Settlement: I would like Vic Bailey Ford to reimburse me for the gas that I spent driving 180 miles round trip for a deal that they NEVER would honor. Gas mileage is $0.57/mile so the amount I would like is $102.60 for the gas I spent.
We are ruling this, as we have already indicated a mistake. However, to avoid inconvience to the ******* family, we are mailing her a check for $102.60 today.
******* ******* **** ********* *** ********** ** ** *****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response to the complaint.
|9/6/2011||Problems with Product/Service|