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Upstate South Carolina

BBB Accredited Business since

Toyota of Easley

Phone: (864) 855-2233 Fax: (864) 855-1373 5643 Calhoun Memorial Highway, Easley, SC 29640

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Toyota of Easley meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Toyota of Easley include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 5

Additional Information

BBB file opened: January 01, 1989 Business started: 07/01/1981
Business Management
Mr. Ryan Norris, Co-Owner Mr. Tommy Norris, Co-Owner Mr. John Richardson, Sales Manager Mr. Larry Shaw, Comptroller
Contact Information
Principal: Mr. Ryan Norris, Co-Owner
Principal: Mr. Tommy Norris, Co-Owner
Customer Contact: Mr. Larry Shaw, Comptroller
Business Category

Auto Dealers - New Cars

Additional Locations

  • 5643 Calhoun Memorial Highway

    Easley, SC 29640 (864) 855-2233

  • 1

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Complaint Detail(s)

4/10/2014 Problems with Product/Service
12/30/2013 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I bought a car it has 19000 mils and the tires are already are gone.Toyota will not honor the warranty.One tire is bad from manufacture.They should replace the tires but they want.They say that it's not under warranty.

Desired Settlement: They should honor the warranty.

Business Response: Service Manager spoke to *** ****** on 11/29/13 and advised him on his tire wear. *** ****** was told Toyota does not warranty the tires, the tire manufacturer warranty's the tires, but Toyota Of Easley would try to get some help from Toyota on replacing the tires. The Service Manager called *** ****** on 12/2/13 and informed him Toyota would pay for two Michelin Defender tires and he would be responsible for two tires and labor and sales tax for all four tires. *** ****** declined this offer. We would still honor the offer to pay for two of the tires.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.

11/7/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Toyota ****** door not opening or closing and was part of a customer recall by Toyota. Brought it in September of 2012 and was told that the parts were on national back order. Called several times and was told the same issue "national backorder" Finally a response to an on line request had them take the car in October of 2013 at this time informed me that another part that was not covered also needed to be replaced. That part would be 400 dollars. This part was not an issue when the recall took place and we have been without a working door for over a year. It's still not working.

Desired Settlement: I would like for the door to be operational, however I would not want to use Toyota of Easley service center.

Business Response:

Complaint # ******* 

The issue with sliding doors on the ****** Van was not a recall. It was a “Customer Support Program” by Toyota in which the warranty was extended, on the latch and door cable assemblies on certain vehicles, to 9 years from the date of first use or 120,000 miles whichever comes first. Parts to make the repairs were on National back order for some time but have come in and repairs to the door have been made and the door is operational manually. The problem *** ******** is having now was not part of the customer support program from Toyota. The problem is with the actuator which allows him to open and close the door from the driver’s seat. This part is not covered by the “Customer Support Program” mentioned above however we did offer to install the part labor free if he would pay for the part. This offer still stands.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.

1/23/2013 Advertising/Sales Issues
9/6/2011 Problems with Product/Service