BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ralph Hayes Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ralph Hayes Motors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Business ManagementMr. Randolph Hayes, President Mr. Debbie Cochran, Office Manager Mr. Randy Filice, General Manager
Auto Dealers - New Cars
3525 Clemson Boulevard
Anderson, SC 29621 (864) 226-1571 Directions
P O Box 5058
Anderson, SC 29621
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have a 2012 Limited Toyota 4runner I wanted to have a remote start installed in my vehicle. I called and spoke with scott about getting one installed. He told me is would be 720.00 it would use my same remote and wouldn't mess up my keyless entry and that it would work just like any other remote start. I took my car in got it installed paid for it, went to my car to start it and get in and when you open the door to get in it turns off. ***** couldn't figure out what we were doing wrong and why the car was turning off. He called over the guy that installed it and he explained that Toyota is different than the other car manufactures and that it turns off and you have to start it again. No one ever told us that before we wasted the whole day and paid 720.00 for it. I called the 800 number for Toyota and filed a complaint to get it uninstalled. **** ****** from the dealership is supposed to handle all cust issues. He is rude, said he is going to make us pay for the labor of it going in and the labor to take it out and will refund the part. He was loud on the phone and talked over me. His company didn't practice full disclosure and he isn't willing to accept this and fix his company's mistake. He even admits that they were in the wrong but the tech has to get paid for the work. I was mislead and I want a full refund for the parts and the service.
Desired Settlement: I want the remote start taken out of my vehicle and I want a full refund. They can pay the tech for installing it and removing it because they mislead me and didn't tell me.
Business Response: Ralph Hayes Toyota has always tried to accommodate customers when possible. While Ralph Hayes Toyota feels we did exactly what the customer asked us to do (install the remote start system) we have agreed to remove the system and refund the customer as a customer goodwill gesture. We take great pride in our track record for continuous improvement and customer satisfaction.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: The company did not reply back to the BBB within its timeframe to accept or reject the company's response.
|1/7/2013||Problems with Product/Service|