BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Hyundai of Greer meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hyundai of Greer include:
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||7|
Type of Entity
Business ManagementMr. Mark Escude, President Mr. Robert Hogan, Vice President Mr. Jim Hutchinson, CFO
Auto Dealers - New Cars
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (864) 662-4867 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I bought a 2013 Hyundai Veloster from Hyundai of Greer on 05/31/2013. I was mislead into thinking the car had been discounted from the sticker price but it turns out that it was not. I actually paid more then the sticker price. I had returned to the dealership and spoke with **** ***** who tried to convince me that the car had been discounted, that they price their cars lower than any other dealer in the area. I went to another dealer and showed them the contract. What ***** told me was not true.I returned to the dealership again and asked for a refund of all the service contracts they had sold me. *****, the finance manager did not appear too happy about this. But, I felt like they cheated me on the car and I was not going to spend anymore than I had to with them.I had also filled out a coupon for the $500 military member discount that Hyundai was offering at the time. I brought in the necessary paperwork and gave it to ***** personally. Now, I find out after contacting Hyundai, that he never sent in the paperwork. They called and asked him! I want the $500 I was promised!
Desired Settlement: I would like the $500 military member rebate that I was supposed to get when I first purchased the vehicle. The required paperwork, that I submitted, was never turned in by the dealership.
---------- Forwarded message ----------
Business Response: Thank you for the update.
The rebates are handled by Hyundai Motor Corporation. There is no paperwork to file, it is done electronically.
Better Business Bureau:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|12/10/2012||Problems with Product/Service|
|6/25/2012||Problems with Product/Service|
|3/15/2011||Problems with Product/Service|