BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hendrick Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hendrick Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Dept of Motor Vehicles (DMV)
Fax Number: 803. 737.4000
Type of Entity
Business ManagementMr. Don Pendleton, General Manager Mr. Charles Ricks, President Mr. Chuck Colson, Vice President Mr. Rick Hendrick, Chairman of Board Mr. Marcus Sanders, Business Development Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Industry TipsUsed Cars/Appliances
4609 Calhoun Memorial Hwy
Easley, SC 29640 (888) 285-8360 (864) 855-1234 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (888) 284-9532(Phone)
- (888) 285-8360(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I went in to get my car serviced. While it was being serviced I was approached by a sales rep. He stated that they had several upgrades in stock and for me to look around. I went looking around and decided to fill out an app for a upgrade from my 08 to 10. I explained to the sales rep, that i was working on my credit and didnt want a whole bunch of inquires ran. He stated that they would run my report, and pass the information along to the lenders. I belived him and finished the app. He called my current lender and asked for a payoff. In doing such, my current lender stated that if i wanted to get another vehicle, they would finance the loan. My loan came back and i decided agaisnt the offer. Well i have started getting letters from lenders were Hendrick sent the app to. 9 different people ran my credit report, when i was told only 2 people would. I called the firm i am working witgh and explained to them the misleading information i was given. They advised me to challenge every inquiry which i did. I aqlso called the credit manager over at Hendrick and explained what happened. He said that thats what they do, but he would look into the matter and get back to me. He called me back and said he passed the matter onto consumer affairs for them to review and they would get back with me. This is the 2nd incident I have had with this firm. Last year I filed a complaint with BBB, but resended it, once the manager fixed the issue. These inquires are negativly affecting my credit, and i would never have filled out the credit application, if i knew they were going to send it to 9 lenders to process, after i was told only 2 people would run my report.
Desired Settlement: I would like for them to draft a letter for me to send to the 3 credit bereaus advising them t remove these inquires from my credit report, becuase they were run under false pretenses. That the customer was never advised that they were sending her credit application to 9 lenders for review.
Please be advised that I represent Hendrick Honda and I am responding on their behalf to the complaint filed by the above referenced individual.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.
|5/15/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/13/2013||Problems with Product/Service|
|11/9/2012||Problems with Product/Service|
|7/30/2012||Problems with Product/Service|
|4/12/2012||Problems with Product/Service|
|8/19/2011||Problems with Product/Service|