BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hendrick Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hendrick Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||7|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Don Pendleton, General Manager Mr. Charles Ricks, President Mr. Chuck Colson, Vice President Mr. Rick Hendrick, Chairman of Board Mr. Marcus Sanders, Business Development Manager
Auto Dealers - New Cars Auto Dealers - Used Cars
Industry TipsUsed Cars/Appliances
4609 Calhoun Memorial Hwy
Easley, SC 29640 (864) 855-1234 (888) 285-8360 Directions
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Additional Phone Numbers
- (888) 284-9532(Phone)
- (888) 285-8360(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My wife and I purchased a 2000 ****** ****** from Hendrick Honda of Easley on February 15, 2014. One week, after driving the car, the check engine light came on. The service department did not do an accurate thorough inspection of the car before selling to us. I have all my documentation to prove this as we went to ****** ** ****** to get a second opinion about the car. Now the check engine light is on again.The ****** ****** still needs some mechanical work, per ****** ** ******. According to their service department, the air filter needs to be changed and the induction system and fuel injection systems need to be serviced at this time. The transmission fluid needs to be changed as well. This is unacceptable.We have called to complain, but always get the run-around. To date, we have only met******* ***a finance manager and our original salesman, **** *.We feel like we were taken advantage of because we were in desperate need of a car. A simple solution to the problem would be for ****** ** ****** to be allowed to fix the car, and Hendrick Honda pick up the costs.We have a special needs child and if this car were to break down in transport to a medical facility, then we will pursue legal action against Hendrick Honda. The costs now will save all of us serious future costs as far as time, money, and emotional suffering is concerned. Do what is right and fix the car and stand behind your product and service.Thank you!******* ** *********** **************
Desired Settlement: ****** ** ****** fix the car and Hendrick Honda pick up the costs-no costs to customer except for time taking it to the dealership.
My wife took the car to Hendrick Honda this AM and the work was done.
******** * ***** **** ** ***** *** **** *** ******* ******* **** *** **** *** ** ** **** *** ***** *** ** **** * *********** *********
He was rude and condesending to my wife, because he said and I quote" I hope they fixed the car because we are done!" Really,
If your dealership would have followed necessary and proper business practices, instead of capitalizing on a desperate family's need for transportation, then all of this would have NEVER HAPPENED!
He is welcome to call me personally, but the gist of my conversation will be very succinct. Once again, I will never set foot at Hendrick Honda ever again, nor will I recommend their dealership to anyone. I do not what the problem is, but they need to fix it!
Thank you for helping us resolve this matter. I hope that my family is the only family in this area that this dealership tried to screw over. No one, and I mean no one deserves to be treated like this!
Thank you for your time!
**** ******* **** **************
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer acknowledged the work was done before the company responded to the BBB.
Problems with Product/Service
Read Complaint Details
Complaint: I went in to get my car serviced. While it was being serviced I was approached by a sales rep. He stated that they had several upgrades in stock and for me to look around. I went looking around and decided to fill out an app for a upgrade from my 08 to 10. I explained to the sales rep, that i was working on my credit and didnt want a whole bunch of inquires ran. He stated that they would run my report, and pass the information along to the lenders. I belived him and finished the app. He called my current lender and asked for a payoff. In doing such, my current lender stated that if i wanted to get another vehicle, they would finance the loan. My loan came back and i decided agaisnt the offer. Well i have started getting letters from lenders were Hendrick sent the app to. 9 different people ran my credit report, when i was told only 2 people would. I called the firm i am working witgh and explained to them the misleading information i was given. They advised me to challenge every inquiry which i did. I aqlso called the credit manager over at Hendrick and explained what happened. He said that thats what they do, but he would look into the matter and get back to me. He called me back and said he passed the matter onto consumer affairs for them to review and they would get back with me. This is the 2nd incident I have had with this firm. Last year I filed a complaint with BBB, but resended it, once the manager fixed the issue. These inquires are negativly affecting my credit, and i would never have filled out the credit application, if i knew they were going to send it to 9 lenders to process, after i was told only 2 people would run my report.
Desired Settlement: I would like for them to draft a letter for me to send to the 3 credit bereaus advising them t remove these inquires from my credit report, becuase they were run under false pretenses. That the customer was never advised that they were sending her credit application to 9 lenders for review.
Please be advised that I represent Hendrick Honda and I am responding on their behalf to the complaint filed by the above referenced individual.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response.
|5/15/2013||Problems with Product/Service | Complaint Details Unavailable|
|5/13/2013||Problems with Product/Service|
|11/9/2012||Problems with Product/Service|
|7/30/2012||Problems with Product/Service|
|4/12/2012||Problems with Product/Service|