BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers vehicle sales,vehicle parts sales,vehicle service and body shop repair.
Request a Quote
A BBB Accredited Business since
BBB has determined that Fairway Ford Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fairway Ford Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Type of Entity
Business ManagementMr. A F McKissick III, President Mr. George Counts, Controller Mr. Gary McAlister, General Manager Mr. John Mchann, General Manager - Fairway Subaru Mr. Frederick Sizemore, Service Manager Mr. Ray Stone, General Sales Manager
Auto Dealers - New Cars
Alternate Business NamesFairway Subaru
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (864) 235-3331(Phone)
- (864) 675-1101(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a car from this dealer on 03/22/2013. A few weeks after having the car it started to have issues and I had to take it back to the dealership. Since they did not service the car they had to send the car to ***** ******** *********. The first time the vehicle went for repair they claimed it was fixed and I picked the car up and it still persisted to give me the same issues. So I contacted the owner of the dealership the car was purchased from.And they sent it back over and found out they never fixed the issue and the 2nd time they took the motor out of the vehicle etc. and fixed the issue. Well fast forward to this past Monday I took the car back to Fairway to have it looked at again and had an appointment @ 8am. I never heard anything from them about what was wrong with the car, the agent ** did not even look up to see if the car was under any extended warranty and requested I get him that information. I spoke to the warranty company and was told by them what he claimed was wrong with the car was covered. Then the next day I am called by a **** ******** who tells me they contacted the warranty and the issue was not covered because it was warped and not cracked as ** informed me. This infuriated me more and I again sent a email to the owner who had **. ******** tell me there was nothing that they could do because it was not covered and they would not do anything but offer me 25% off repair, they would not swap me out like I had been promised by the general manager months prior if I had any other issues. Then I called **.******** out on the fact that they had filed two claims with the warranty one that they were told was covered the crack, and then someone else called in and stated it was warped and not cracked and that was not covered. And after a day it shows that someone there did not even know what they were talking about because as the warranty people stated how is it possible to be filed as a crack and the next day them come back and state that it was warped.
Desired Settlement: I would like this problem fixed and/or ability to swap out like I was promised by the general manager **** before. And I would also like to speak to*** ********* because I was told basically by *** ******** that the complaint would go no further and *** ********* did not get involved in any of the day to day issues such as this with the store he was just the owner of the company.
Customers desired settlement
*** ****** purchased a used car that was sold in good faith; *** ****** was offered and purchased a used car component coverage that carries a $100.00 deductable. *** ****** signed a contract stating his coverage showing that he is responsible for any components not covered and a $100.00 deductable for covered components . Fairway Ford would be happy to trade *** ****** out of his vehicle with the understanding that any fees would be at his expense. ************ has spoken to *** ****** per his request and agrees Fairway is justified in there decision.
Fairway Ford Lincoln
Fairway will be glad to sit down with *** ******, appraise his vehicle, and determine the trade valve based on what he would like to trade for. Fairway is will to work with *** ****** on the bases of the last statement to the BBB. Fairway request *** ****** contact **** ********* to sit up an appointment are if *** ****** prefers we will contact him. Please let us know what would be best.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's second response.
Problems with Product/Service
Read Complaint Details
Complaint: This is the third time my 2002**** has been to a Ford dealership with warped front rotors. This time it is less than 9000 miles and less than a year from the last repair which I spent over $1120 on. Ford will not acknowledge there is any issue with the vehicle causing the problem except to blame me as the driver. The first repair did not occur till roughly 93k miles; I don't believe my driving style has changed that much over the last 28.6k miles. The 2nd repair was only 19.7k miles after the first repair and as stated it has been less than 9000 miles and under a year since the last service. Ford turned the front rotors during the last service instead of putting on new rotors. I did not specify this, they just did it. There is documentation and posting all over the web on this year and model of truck having warped rotor issues. Ford states this is a wear issue and yes, brakes are a wear item however regardless of the new or turned rotors you should never experience warping within this time frame. Ford made the decisions it made during the last repair and stated everything was good. They still state that there is no issue with the truck other than the rotors. Obviously there is something causing this that they either can't or haven't found. I should not be responsible for additional expense this soon after a full brake job with other suspension parts replaced. I have all the documentation on these repairs for review.
Desired Settlement: I would like Ford to correct the warped rotor issue that exists today and find the root cause of why this issue repeats at such frequency. If there are other worn parts that need to be replaced to prevent this from happening again I'll pay for those required repairs. They should have been found during the last repair.
Fairway has made an offer to *********** again in good faith for customer service, Fairway is independently owned and is not Ford Motor Company. *** ******** has contacted Ford Motor Company and Ford has stated there is no concision. *** ******** vehicle has over 100,000 miles and the rotors have been resurfaced twice and only one time by Fairway. The brake rotors are a wearable item and over time may need to be replaced, when the customer vehicle was in for service the brake rotors was within manufactory spec after the repair was completed. If *** ******** has a concern with the original parts, again he should contact Ford Motor Company.
Business Response: I have called *********** and left a message, I have not had a return call. Fairway would like to make another offer to ***********.
Better Business Bureau:
In reference to complaint ID *******, ** **** ******** and I have spoken with each other and I have accepted the following offer as extended to me by Fairway Ford.
As I had already had the vehicle repaired believing we were at an impasse with regard to any resolution; Fairway Ford offered to provide me 2 hours of labor at roughly a $95/hour rate free of charge with an additional 5% value added to it based on the repair bill of 24 May, 2012.** ******** will provide this to me via a "Ford Advantage Card" that I can use for future maintenance or repair services at the dealership.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/20/2012||Problems with Product/Service|
|11/29/2011||Problems with Product/Service|