BBB Accredited Business since
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This company offers vehicle sales,vehicle parts sales,vehicle service and body shop repair.
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A BBB Accredited Business since
BBB has determined that Fairway Ford Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fairway Ford Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Type of Entity
Business ManagementMr. A F McKissick III, President Mr. George Counts, Controller Mr. Gary McAlister, General Manager Mr. John Mchann, General Manager - Fairway Subaru Mr. Frederick Sizemore, Service Manager Mr. Ray Stone, General Sales Manager
Auto Dealers - New Cars
Alternate Business NamesFairway Subaru
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Additional Phone Numbers
- (864) 235-3331(Phone)
- (864) 675-1101(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|11/27/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: This is the third time my 2002**** has been to a Ford dealership with warped front rotors. This time it is less than 9000 miles and less than a year from the last repair which I spent over $1120 on. Ford will not acknowledge there is any issue with the vehicle causing the problem except to blame me as the driver. The first repair did not occur till roughly 93k miles; I don't believe my driving style has changed that much over the last 28.6k miles. The 2nd repair was only 19.7k miles after the first repair and as stated it has been less than 9000 miles and under a year since the last service. Ford turned the front rotors during the last service instead of putting on new rotors. I did not specify this, they just did it. There is documentation and posting all over the web on this year and model of truck having warped rotor issues. Ford states this is a wear issue and yes, brakes are a wear item however regardless of the new or turned rotors you should never experience warping within this time frame. Ford made the decisions it made during the last repair and stated everything was good. They still state that there is no issue with the truck other than the rotors. Obviously there is something causing this that they either can't or haven't found. I should not be responsible for additional expense this soon after a full brake job with other suspension parts replaced. I have all the documentation on these repairs for review.
Desired Settlement: I would like Ford to correct the warped rotor issue that exists today and find the root cause of why this issue repeats at such frequency. If there are other worn parts that need to be replaced to prevent this from happening again I'll pay for those required repairs. They should have been found during the last repair.
Fairway has made an offer to *********** again in good faith for customer service, Fairway is independently owned and is not Ford Motor Company. *** ******** has contacted Ford Motor Company and Ford has stated there is no concision. *** ******** vehicle has over 100,000 miles and the rotors have been resurfaced twice and only one time by Fairway. The brake rotors are a wearable item and over time may need to be replaced, when the customer vehicle was in for service the brake rotors was within manufactory spec after the repair was completed. If *** ******** has a concern with the original parts, again he should contact Ford Motor Company.
Business Response: I have called *********** and left a message, I have not had a return call. Fairway would like to make another offer to ***********.
Better Business Bureau:
In reference to complaint ID *******, ** **** ******** and I have spoken with each other and I have accepted the following offer as extended to me by Fairway Ford.
As I had already had the vehicle repaired believing we were at an impasse with regard to any resolution; Fairway Ford offered to provide me 2 hours of labor at roughly a $95/hour rate free of charge with an additional 5% value added to it based on the repair bill of 24 May, 2012.** ******** will provide this to me via a "Ford Advantage Card" that I can use for future maintenance or repair services at the dealership.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/20/2012||Problems with Product/Service|
|11/29/2011||Problems with Product/Service|
|2/8/2011||Problems with Product/Service|