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Upstate South Carolina

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crown Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Crown Nissan include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

top
BBB file opened: December 08, 2003 Business started: 06/01/1972
Business Management
Mr. Robert Williams, General Manager Mr. Michael Kearney, President
Contact Information
Principal: Mr. Robert Williams, General Manager
Business Category

Auto Dealers - New Cars


Additional Locations

  • 2712 Laurens Road

    Greenville, SC 29607 (864) 254-7700

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

3/17/2014 Advertising/Sales Issues
7/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 6/4/2013 I had a appointment to view a vehicle with ******* ****. At Crown Nissan. My appointment was around 430pm. I arrived and didn't know where to go. Then I seen the Inforamtion desk which there wasn't anyone there. So I waited,and waited. Then A MAn from the Service Department walked right past me. And I asked him Could he help me. He went and told ******* **** that I was there. So I went to have a seat. I looked at my clock I had waited 15mn past the appointment time. While waiting for a very long time the sales men walked past me 20 times. Didnt acknowledge that I was there at there. They didnt know if I was being helped and didnt offer to help, or say hey or didnt see if I needed to helped. On of the big guys thats in the big office waled right past me and stood at the door eating peanuts. While the other guy That came out the office next to his office and crossed over my foot and still didnt acknowlegde that I was there. So i contacted the manager and told him the situation. And he said he apologized and he said they must have knew that you were being helped I said NO they didnt and they guy that told ******* works in the service department. I said reguardless Noone acknowledge me didnt say hey how are you or anything. That was the worst customer service i had incountered in a long time. So I got my stuff and told the front desk girl that I was leaving.

Desired Settlement: Just wanted them to know that I was willing to buy the vehicle with cash. But because of poor customer service I will take my money somewhere else.

Business Response:

The day that we recieved the complaint ******* **** our internet mgr call *******. he did express our apologies for what happened and also since then we have used the mishap in our training so this does not happen again.*******, i do apologize on behalf of crown nissan.

 

****** ********

General Manager

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After having my car towed to Nissan because the maintenance worker named ***** told me that it had to be fixed at the dealership they ran diagnostics test told me that my battery was completely dead and had to be replaced for 130$. I decided to replace the battery myself. Went to get the car and it started right up so drove it to advanced auto. They ran a test on battery before replacing it and it measured 482 cca out of a rated 550 cca and was still a good battery.Therefore the dealership lied to me and almost got 130$ because they told me it was completely dead. Then I called Nissan and talked to the manager in the maintenance department and explained what happened. He told me that their guys had to print out their systems test and that he would call me back and let me know why I was told the battery was dead. I asked to also know why the car was working just fine now even though nothing had been replaced. I never raised my voice or insulted the manager in any way. I gave him my name and number and he was to give me a call back. Well needless to say I never heard back from them. I paid 149.04$ to have the car towed and diagnostic test done and I still have no idea what was wrong with the car in the first place.

Desired Settlement: I don't want a refund for the diagnostics test I just want an explanation as to why I was lied to and what was actually wrong with the vehicle.

Business Response: My service writer***** ***** has talked to her. we apologize she did not get a call back addressing her concerns immediatley. ***** has informed me he addressed all her concerns and if not please contact me****** ******** at ************.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/18/2012 Problems with Product/Service