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In Upstate South Carolina

BBB Business Review

BBB Accredited Business since

CarMax, Inc.

Additional Locations

Phone: (864) 284-0331 Fax: (864) 284-1105 View Additional Phone Numbers 2800 Laurens Road, Greenville, SC 29607 http://carmax.com View Additional Web Addresses

View BBB Rating for CarMax, Inc.'s headquarters.

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Description

This company offers used vehicles and new vehicles in some states.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CarMax, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as a accredited business of the BBB.

BBB Complaint Information

Find aggregate BBB complaint information for CarMax, Inc.. BBB Serving Central Virginia has the full report as that BBB handles all complaints for CarMax, Inc..

Additional Information

top
BBB file opened: June 14, 1999 Business started: 09/01/1993
Type of Entity

Corporation

Business Management
Mr. Steve Spletstoser, General Manager Mr. Thomas J Folliard, C.E.O. Mr. Elia Imler, Marketing/Communications Mr. Paul Machin, New Car Manager Mr. Allen Stearn, Service Manager Mr. Michelle Stone, Paralegal Mr. Lisa K Van Riper, Director Public Relations
Contact Information
Principal: Mr. Steve Spletstoser, General Manager
Customer Contact: Mr. Allen Stearn, Service Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Industry Tips
Used Cars/Appliances
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

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Additional Phone Numbers

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Additional Web Addresses

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