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Breakaway Honda Greenville, SC offers New Honda, Used Honda And Certified Pre-Owned Honda Sales As Well As Honda Authorized Parts, Honda Service And Breakaway Collision Center. We Service All Makes And Models For Maintenance, Repair And Body Repair
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A BBB Accredited Business since
BBB has determined that Breakaway Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Breakaway Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Business ManagementMr. William H Bradshaw, Owner Mr. Richie Christopher, Print Advertising Mr. Bill Donovan, General Manager Mr. Larry Frank, Fixed Operations Director Mr. John C Miller, Internet Director Mr. Chan Robertson, Controller
Auto Dealers - New Cars
Products & Services
Breakaway Honda sells the following brand(s): Honda Certified Pre-Owned, Honda New, Honda Used, Used Cars
330 Woodruff Road
Greenville, SC 29607 (864) 234-6632 Directions
P O Box 17829
Greenville, SC 29606 (864) 234-6632
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- Guarantee or Warranty
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Additional Phone Numbers
- (864) 234-6632(Phone)
- (888) 407-0274(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: I had inquired about a 2007 Honda accord on 2/25/14. I was scheduled to come in to view the car on 2/26/14. I called the sales rep. His name was ****. I told him I would be in on 2/26/14 @ 415 to get the car. And he said its still available at this moment. But we are not able to hold the vehicle. Due to company policies. I said that's fine. I will call throughout the day to check to see if its still available. I received a call at 330pm on 2/26 for ****. He was saying that a lady was on her way. She was driving 1hr45min to breakaway Honda. He said it was company policy. He had to hold it for her. I responded by saying, **** you told me that you couldn't hold the vehicle. He said he was sorry for the misunderstanding and that he will give me a call back if the lady doesn't get it. I told him that was unacceptable. If I get there to purchase the car first I am getting the car. Because he told me by mouth. That there was no holding. Due to the policy. I travel 20 mins away so what's the difference. I feel that he should have not lied to me. And I felt singled out. And that's bad business.
Desired Settlement: I would like an apology that's all. Being lied to just to make a sell is the worst. I have talked to him for two days about this car. He was well aware that I Was coming to try an purchase.
First, I would like to offer an apology to **. ******** regarding her interaction with our pre-owned sales department. It was an unfortunate situation and I can certainly understand her frustration. We certainly do not want her to feel as though she was singled out so that we could sell the car she was interested in to another customer that we preferred. Please allow me to explain how the situation developed.
Yes, we do have a “No Hold Cars” policy. If we didn’t, most of our inventory would be on hold at any given time, causing much frustration for our customers and our salespeople. The problem with the rule is when someone is coming from a distance (general rule, 1 hour). If someone calls from a distance to buy a vehicle, we will in fact “hold” that vehicle for the approximate time that we feel it will take for them to get here. The reason for this exception is for a customer who drove for an hour and when they arrived the car was sold. Of course, this customer would be extremely upset as they have now invested a considerable amount of time for nothing.
No, it’s not a policy that works for everyone, every time, and unfortunately it affected **. ******** and her desire to purchase the car this time.
I sincerely hope that we have a chance in the future to earn **. ********’s business. Again, I apologize for her frustration. If in the future there is a car that she is interested in buying, please have her call me at************ extension****. I will personally hold a car for her until she arrives.
Consumer Response: The Company Policies are " No Holding" I had an appointment at 4:15 with you all to view the car. And was told I had to all throughout the day to see if the car was still available. Since you had a " No hold Policy" I was traveling from 30 minutes away. And no one seemed to care. Just want you all to know your policies. That is all
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|2/10/2014||Problems with Product/Service | Complaint Details Unavailable|
|12/2/2013||Problems with Product/Service | Complaint Details Unavailable|
|3/18/2013||Guarantee/Warranty Issues | Complaint Details Unavailable|
|8/8/2011||Problems with Product/Service|