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In Upstate South Carolina

BBB Accredited Business since

Best Chevrolet

Phone: (864) 385-7000 View Additional Phone Numbers 5010 Old Easley Bridge Road, Easley, SC 29642 http://www.bestchevyupstate.com/

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Description

This company offers new chevrolet vehicles and used vehicles, automotive parts and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Best Chevrolet include:

  • Length of time business has been operating

Factors that raised the rating for Best Chevrolet include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

top
BBB file opened: July 08, 2010 Business started: 06/01/2010 in SC Business incorporated: 06/01/2010 in SC
Type of Entity

Franchisee

Business Management
Mr. Robert E Hogan, Vice President Mr. Jimmy Hutchinson, Vice President
Contact Information
Principal: Mr. Robert E Hogan, Vice President
Business Category

Auto Dealers - New Cars


Additional Locations

  • 5010 Old Easley Bridge Road

    Easley, SC 29642 (864) 385-7000

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (864) 385-7012 (Fax)
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Complaint Detail(s)

5/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 05/03/2013 I took my gmc truck to best chevtolet for a simple oil change. They placed the truck in the last stall in the shop out of view and an hour latter in comes the service guy to show me a big problem.A big leak in transmission line,fluid all over the floor.My truck is parked inside at home ,no such fluid on floor.They either did this on purpose or while working on truck.I was charged 357.10.I was ripped off,maybe because of my age or this is a common business practice for them.The manager and the Tech. acted very suspicious about the wholt thing.

Desired Settlement: A refund would nice.

Business Response: Thank you for forwarding this matter to my attention.

I have reviewed this matter and spoken with those involved. The assertions by this customer are inaccurate.

The customer came in for an oil change. During the oil change the mechanic noticed a leak on transmission line. They pointed out to customer and actually took him and showed him the hose in question. The customer agreed and approved the replacement of the hose. As for "fluid on the ground" - yes, there may have been oil on ground, this is common during oil change as oil from filter often spills on ground. No one said it was fluid from transmission.


I have attached photos of the hose in question for review. We save old parts from vehicle.

Bottom line, no one forced the customer to have hose replaced, it was his decision to authorize such repairs. Therefore, reimbursement for such services is an unreasonable request. As a gesture of goodwill, we would be glad to extend to him a free oil and filter change at his next required interval.

Thank you, 

*** *****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response to the complaint.

6/5/2012 Advertising/Sales Issues
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