BBB Accredited Business since
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This company offers new chevrolet vehicles and used vehicles, automotive parts and repair.
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A BBB Accredited Business since
BBB has determined that Best Chevrolet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Best Chevrolet include:
- Length of time business has been operating
Factors that raised the rating for Best Chevrolet include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Robert E Hogan, Vice President Mr. Jimmy Hutchinson, Vice President
Auto Dealers - New Cars
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Additional Phone Numbers
- (864) 385-7012 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 05/03/2013 I took my gmc truck to best chevtolet for a simple oil change. They placed the truck in the last stall in the shop out of view and an hour latter in comes the service guy to show me a big problem.A big leak in transmission line,fluid all over the floor.My truck is parked inside at home ,no such fluid on floor.They either did this on purpose or while working on truck.I was charged 357.10.I was ripped off,maybe because of my age or this is a common business practice for them.The manager and the Tech. acted very suspicious about the wholt thing.
Desired Settlement: A refund would nice.
Business Response: Thank you for forwarding this matter to my attention.
I have reviewed this matter and spoken with those involved. The assertions by this customer are inaccurate.
The customer came in for an oil change. During the oil change the mechanic noticed a leak on transmission line. They pointed out to customer and actually took him and showed him the hose in question. The customer agreed and approved the replacement of the hose. As for "fluid on the ground" - yes, there may have been oil on ground, this is common during oil change as oil from filter often spills on ground. No one said it was fluid from transmission.
I have attached photos of the hose in question for review. We save old parts from vehicle.
Bottom line, no one forced the customer to have hose replaced, it was his decision to authorize such repairs. Therefore, reimbursement for such services is an unreasonable request. As a gesture of goodwill, we would be glad to extend to him a free oil and filter change at his next required interval.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: The consumer did not reply back to the BBB within its timeframe to accept or reject the company's response to the complaint.