BBB Logo

Better Business Bureau ®
Start With Trust®
Upstate South Carolina

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Maaco Collision Repair & Auto Painting meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Maaco Collision Repair & Auto Painting include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

BBB file opened: May 06, 1996 Business started: 06/01/1999 Business incorporated: 05/27/1999 in SC
Business Management
Mr. Luke McClatchey, President Mr. Monique McClatchey, Vice President
Contact Information
Principal: Mr. Luke McClatchey, President
Business Category

Auto Body Repair & Painting

Additional Locations

  • 350 North Pleasantburg Drive

    Greenville, SC 29607 (864) 232-2811


    381 Brooks Road

    King of Prussia, PA 19406 (864) 232-2811

  • 1

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

6/30/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: We had our car painted by Macco and was suppose to have 4 year warranty. It has been three years and the paint has faded and is peeling off. We carried it to them and they told us it was a pro-rated warranty. We were never told that and was not given anything in writing about the warranty. They told us it was printed on wall, but we did not read the wall. If we knew it was pro-rated, we would have taken it back sooner because the problem started sooner than three years. They want to charge us $700 dollars for a new paint job with remainder of warranty (6 months)the only one we will have. We feel they should be responsible for the whole paint job. They need to explain the warranty to all customers and give them something in writing stating the warranty is pro-rated. The man at Macco stated "You got three years out of it." I told him it was warrantied for 4 years not three. He also told us they were having problems with fading so they adjusted the paints they use. The fading was caused by something they did, so it should be covered 100%.

Desired Settlement: We would like them to repaint our car and replace decals at zero cost to us.

Business Response:

*** *******,

I responded to the complaint via email and sent to you and my customer's email attached to the complaint.
In short, we want the opportunity to repair the warranty issue at no cost to the costumer and hopefully salvage the relationship between MAACO and the customer.

Please let me know what I need to do next.

Thank you as always,

**** **********
MAACO in Greenville

Business Response:  To all concerned:

Here at MAACO we offer several different paint services with different levels of warranty and durability. As part of the warranty, the first half of the warranty is 100%, the second half is prorated.

That being said, MAACO in Greenville would like to repair the warranty issues at no cost to the customer. We appreciate the business and do not want to sacrifice the relationship. We understand the frustration this has caused and would like to make the rest of your experience as easy and friendly as possible.

Please contact me,**** **********, at ************ so that we can set up convenient time for you to get this resolved.

I want to apologize for the miscommunication on our part and ultimately your less than perfect experience with the warranty issues.

Thank you for the opportunity to make you happy again.

**** **********, Owner
MAACO in Greenville

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved