Winston-Salem, NC (June 10, 2014) – The Better Business Bureau of Northwest NC (BBB of NWNC) is warning consumers of recent scam concerning computer safety. Scam artists are calling consumers and pretending to be technicians from companies such as Microsoft and making the claim they have detected viruses, malware or error messages from your computer to gain remote access or sell you software you do not need. Brian Wright, CEO, BBB of NWNC experienced the scammers first-hand.
“These scam artists are taking advantage of legitimate news stories and warnings about the need for computer security software to prevent hacking and identity theft,” said Wright. “The scammers will often have your name and other basic information from a public directory and will say they represent a well-known software company or use confusing technical terms.”
The scammer will ask you to go to your computer and perform a series of complex tasks often targeting legitimate computer files and claim that they are viruses to gain your trust. Next, they may:
“Scams such as these are very believable,” Wright continued. “I actually was a victim when the scammers called and convinced me to navigate to a part of my computer files I knew very little about. They convinced me to allow access to my computer and to buy a software fix for error messages emitting from my computer. Fortunately, I quickly realized I had made an error and was able to undo the damage.”
“As a consumer, do not be embarrassed if you fall for a scam such as this. These scammers are professionals out to take your money and have perfected their craft.”
Following computer safety tips can prevent falling for these scams.