Text Sizesmall medium large

BBB Accredited Business since

Charter Communications

Additional Locations

Phone: (866) 472-2200 220 Mclean Dr SW, Lenoir, NC 28645 http://www.charter.com View Additional Web Addresses


Click for BBB Rating on Charter Communications

BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as BBB Accredited businesses. This means they support the BBB's services to the public and meet our BBB Accreditation standards. Locally, they joined this BBB in May 2008 and have been a System Wide BBB Accredited business since May 2008. This company has been a BBB Accredited Business since May 2008. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.


BBB Complaint Information

Find aggregate BBB complaint information for Charter Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Charter Communications.


Additional Information

BBB file opened: November 01, 1990 Business started: 01/01/1982 Business started locally: 01/04/1993 Business incorporated 01/04/1993 in MO
Type of Entity

Corporation

Business Management
Mr. Neil Smit, President & CEO
Contact Information
Principal: Mr. Neil Smit, President & CEO
Business Category

Television - Cable, CATV & Satellite Communication Consultants Internet Services Telephone Communications

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.