BBB Business Review

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BBB Accredited Business since

Wilkes Telecommunications

Phone: (336) 973-3103 View Additional Phone Numbers 1400 River St, Wilkesboro, NC 28697 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Wilkes Communications, Inc. (WCI) offers consumers a solution for landline phone services, High Speed Internet over a Fiber-to-the-Prem network, Digital TV and Security Systems.  WCI works with residential and commercial consumers.  Commercial consumers can benefit from phone systems sales and support in addition to the previously mentioned products.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wilkes Telecommunications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wilkes Telecommunications include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wilkes Telecommunications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2007 Business started: 04/01/1951 in NC Business started locally: 04/01/1951 Business incorporated 08/24/1951 in NC
Type of Entity


Business Management
Mr. Eric Cramer, CEO & General Manager Ms. Amanda Perry, Customer Service and PR Manager Mr. Brett Yates, Sales and Marketing Manager
Contact Information
Principal: Mr. Eric Cramer, CEO & General Manager
Customer Contact: Ms. Amanda Perry, Customer Service and PR Manager
Number of Employees


Business Category

Telephone Communications Television - Cable, CATV & Satellite Telephone & Television Cable Contractors Telephone Equipment & Systems Dealers Telephone Equipment & Systems Supplies & Parts Internet Services Security Control Equipment & System Monitors Security Systems Consultants Telephone Equipment & Systems Service & Repair Telephone Communications

Products & Services

Wilkes Telecommunications offers the following product(s): Digital TV, High Speed Internet, Landline Phone, Phone Systems, Security

Method(s) of Payment
Wilkes Communications, Inc. accepts payments of cash or checks and Visa, Mastercard, American Express and Discover.
Alternate Business Names
Wilkes Communications, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.