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BBB Accredited Business since

Alarm South

Additional Locations

Phone: (704) 872-9857 Fax: (704) 838-8072 View Additional Phone Numbers 311 Security Dr, Statesville, NC 28677 http://www.alarmsouth.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


At AlarmSouth we've built a well-earned 45+ year reputation for installing, servicing, and monitoring custom security solutions in the Carolinas. We offer specialized control systems for burglary, fire, video surveillance, and access control for new construction and existing homes and businesses. When you partner with AlarmSouth, you benefit from our belief that reliability, integrity, and responsive service can be just as important as high tech equipment for protecting your home or business. our focus on customer service has helped AlarmSouth succeed as one of the oldest independent alarm companies in NC as has brought us national recognition as a top security provider.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alarm South meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alarm South include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alarm South
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1990 Business started: 01/01/1963 in NC Business started locally: 01/01/1963 Business incorporated 06/02/1967 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Carolina Department of Public Safety
512 North Salisbury St, Raleigh NC 27604
Phone Number: (919) 733-2126
The number is 22-CSA.

Type of Entity


Business Management
Mrs. Ellen B. Meihaus, Assistant Treasurer Mr. Dale Waugh, General Manager
Contact Information
Principal: Mrs. Ellen B. Meihaus, Assistant Treasurer
Principal: Mr. Dale Waugh, General Manager
Number of Employees


Business Category

Security Control Equipment & System Monitors Burglar Alarm Systems - Dealers, Monitoring & Service

Products & Services

Alarm South sells the following brand(s): Firelite Commercial Fire Alarms, First Alert Professional Security Systems, Honeywell Camera and Access Control Systems, We have access to numerous other brands

Alarm South offers the following product(s): Access Control Systems, Burglar Alarms, Fire Alarms, Home Theater and Distributed Audio Systems, Video Surveillance (Camera Systems)

Method(s) of Payment
Cash, Check, VISA, MC, AMX
Refund and Exchange Policy
We do not require contracts except on leased systems. If you have paid for monitoring service a year in advance and you decide to cancel service, you will be refunded any unused portion of that service.
Alternate Business Names
Lake Norman Security Patrol, Inc. Security Central

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.