BBB Business Review

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BBB Accredited Business since

The Plumbing Works

Phone: (336) 492-5323 View Additional Phone Numbers 375 Castle Ln, Mocksville, NC 27028 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer plumbing repairs/service, remodel, additions, new construction, in home fire sprinkler systems, water and sewer lines repaired installed. Additionally, we offer installation of fixtures; water heaters, garbage disposals, dishwashers and washing machines.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Plumbing Works meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Plumbing Works include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Plumbing Works
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 2003 Business started: 12/01/1995 in NC Business started locally: 01/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 19206.

Business Management
Mr. William Songer, Owner
Contact Information
Principal: Mr. William Songer, Owner
Business Category


Products & Services

The Plumbing Works sells the following brand(s): American Standard, , Delta, , Goulds Pumps., Jacuzzi , Kohler, , Moen, , Rheem Tankless water heaters, , Rinnai water heaters,

Method(s) of Payment
Cash, checks
Refund and Exchange Policy
Alternate Business Names
Plumbing Works, The

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.