BBB Business Review

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This business is not BBB accredited.

View Additional Phone Numbers PO Box 1597, Clemmons, NC 27012

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description is an online community that provides worldwide resources for pet-friendly hotels, attractions, destinations, RV parks, dog parks, campgrounds, airline pet policies, pet travel tips, pet relocation, veterinarians, emergency pet hospitals, and a wide variety of pet travel products through its online pet store.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 29, 2007 Business started: 06/01/2006 Business started locally: 06/01/2006
Business Management
Mr. Tom James, Owner
Contact Information
Principal: Mr. Tom James, Owner
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Products & Services sells the following brand(s): Akoma Dog Products, Bowsers Pet Products, Carolina Pet Company, Comfort Pets , Ethical, Furry Travelers, Gamma, Global Pet Products, HomeoPet Solutions, Jolly Pets, Kong, Kuranda, Kurgo, Kyjen, Marshall Pet Products, Midwest , Nantucket Bike Baskets, Paha Que Wilderness, Paws Aboard, Pet Buckle, Pet Ego, Pet Gear, Pet Net , Pet Top Water Device, Premier, Prevue Hendryx, Ramp4Paws, Rayco International, Sherpa Pet Group, Show Me Animal Products, Sleepypod, Snoozer Pet Products, Solvit , SuperPet, Teafco, Terrapin Communications, Travelon (Snoozer Pet Products), TRC Recreation , Vo-Toys, Watson’s Pet Company, Whole Life Pet Products offers the following product(s): Airline-Friendly Pet Carriers, Automotive Pet Products, Behavior and Calming Aids, Bird Travel, Cat Carriers, Cat Collars, Cat Leashes, Cat Strollers, Cat Window Perches, Dog Backpacks, Dog Car Seats, Dog Collars, Dog Harnesses, Dog Leashes, Dog Life Jackets, Dog Ramps, Ferret Accessories, General Healing, Grooming and deShedding Tools, Hard-Shell Pet Carriers, Hip and Joint Support, Holiday Pet Gifts, Incontinence, Itchy Skin Relief, Kennel and Cage Floor Grates, Pet Apparel, Pet Bedding, Pet Bicycle Baskets, Pet Caps, Hats, Bandannas, Pet Carriers, Pet Cots, Pet Crate Accessories, Pet Crates, Pet Exercise Pens, Pet Eyewear, Pet First-Aid Kits, Pet Heating Pads, Pet I.D. Tags, Pet Mats and Pads, Pet Organizers, Pet Recreation, Pet Safety, Pet Sanitation, Pet Seat Belts, Harnesses, Pet Seat Covers, Hammocks, Pet Stairs, Pet Strollers, Wheeled Carriers, Pet Toys and Chews, Pet Travel Accessories, Pet Travel and Safety Books, Pet Travel Beds, Pet Travel Bowls, Pet Travel Hammocks, Pet Treats, Pet Umbrellas, Pet Window Shades, Portable Bird Carriers, Portable Pet Homes, Rash Relief, Small Pet Homes, Small Pet Leashes, Soft-Sided Pet Carriers, Vehicle Pet Barriers, Vest-Style Pet Carriers, Wormers

Method(s) of Payment
VISA, MasterCard, American Express, Discover and PayPal.
Refund and Exchange Policy
Order Processing and Delivery strives to process all orders within 48 hours of when your order and payment are received. Many times, orders are processed the same day they are received. Depending on distance of shipment from the distribution center, actual delivery time may take two to seven business days within the contiguous United States.

An email confirmation will be sent to you once your order is approved. Once your order ships, a second email will be sent to you.

For orders being shipped via UPS or FedEx, you will be sent a tracking number in your email notification to track your order's shipping progress and expected delivery date. Orders shipped via USPS cannot be tracked, although we will send you the delivery confirmation number in the second email.

Delivery times may vary, depending on distribution center location, product availability, etc.

We process orders seven days a week, except for certain holidays.

We use up to 256-bit Secure Sockets Layer encryption to securely process all orders. We also take your privacy seriously and do not sell, rent or otherwise share your personal contact information with any third party, other than what is necessary to process your payment. Please see our Privacy Policy for more information.

You will be notified via email if an item is backordered and the expected shipping and delivery information. You can then let us know if you wish to wait for the order, cancel it, or make another selection.

To send your order as quickly and as safely as possible, we may ship items from the same order in separate boxes. You will not be charged additional shipping in this event.

Returns and Exchanges

At, we try to provide our customers with detailed product information, regarding descriptions, sizing, color choices, etc. Please pay attention to sizing recommendations and measure your pet accordingly to avoid return shipping and restocking charges.

In the event you need to return an item because of receiving the wrong product, size or color, please email us a detailed explanation of the situation at and we will instruct you how and where to return your item. Please include your name, address, phone number, email address, and Customer ID/Order Number so we can correspond with you appropriately.

DO NOT SEND your item back to us without a Return Authorization (RA) number and instructions.

Please note the following regarding returned merchandise:

Only unused merchandise in its original condition will be accepted. No used merchandise will be accepted for refund or credit. Products returned with obvious wear, pet hair or soiling will be deemed used and not returnable to stock. Therefore, they will not be eligible for refund or credit.

Merchandise must be returned in its original packaging. For collars, harnesses, and other products that require to be fitted to your pet, leave all tags intact on the product until fitted properly.

Returns must be made within 30 days of date purchased.

Shipping charges are not refundable unless a wrong item, color or size was shipped by our mistake.

Customers are responsible for return shipping costs. (If an item was shipped free of charge by us, and a credit is due, we will issue credit for the item minus the actual shipping cost to send the item to you). You must provide with a tracking number for merchandise being returned. We cannot be responsible for lost, misdirected or undelivered products.

Toys and treats are not returnable.

Items returned to our inventory will be charged a 15 percent restocking fee.

Refused Orders

Credits for shipments returned to us by our shipper or mailing service because of refusal of receipt will be issued after inspection. Credit will only be for actual merchandise minus a 15 percent restocking fee. Shipping charges are not refundable.
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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.