BBB Business Review

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BBB Accredited Business since

TLC Heat & Air, Inc.

Phone: (336) 784-8801 Fax: (336) 784-6849 View Additional Phone Numbers 353 Jonestown Rd # 228, Winston Salem, NC 27104 http://www.stewartheatair.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We cover most everything related to HVAC.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that TLC Heat & Air, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TLC Heat & Air, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TLC Heat & Air, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 2004 Business started: 06/01/2001 in NC Business started locally: 01/01/2001 Business incorporated 06/07/2004 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
www.nclicensing.org
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
info@nclicensing.org
The number is 24416.

Type of Entity

Corporation

Business Management
Ms. Toni Stewart, President Mr. Leroy Stewart, Vice President
Contact Information
Principal: Ms. Toni Stewart, President
Business Category

Heating Contractors Pipe & Valve Fitters - Gas Heating & Air Conditioning

Products & Services

TLC Heat & Air, Inc. sells the following brand(s): All major brands

Method(s) of Payment
Cash, checks, Visa, MasterCard, Discover, and American Express.
Refund and Exchange Policy
100% satisfaction guaranteed 
Alternate Business Names
DBA Stewart Heat & Air Services
Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.