BBB Business Review
BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that R.J. Reynolds Tobacco Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for R.J. Reynolds Tobacco Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 46 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||33|
|Total Closed Complaints||46|
Type of Entity
Business ManagementMr. Alan Caldwell, Director-Community & Civic Engagement
Manufacturers & Producers Cigar, Cigarette & Tobacco Manufacturers