BBB Business Review

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BBB Accredited Business since

R.J. Reynolds Tobacco Company

Additional Locations

Phone: (336) 741-5000 View Additional Phone Numbers 401 N. Main Street, Winston Salem, NC 27101 http://www.rjrt.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that R.J. Reynolds Tobacco Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for R.J. Reynolds Tobacco Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 56 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

56 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 7
Guarantee/Warranty Issues 0
Problems with Product/Service 41
Total Closed Complaints 56

Customer Reviews Summary Read customer reviews

0 Customer Reviews on R.J. Reynolds Tobacco Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 20, 1993 Business started: 01/01/1875 in 0 Business started locally: 01/01/1875 Business incorporated 01/02/2004 in NC
Type of Entity

Corporation

Business Management
Ms. Susan Cameron, CEO Mr. Alan Caldwell, Director-Community & Civic Engagement
Contact Information
Principal: Ms. Susan Cameron, CEO
Customer Contact: Ms. Donna Walkup, Director Consumer Relations
Business Category

Manufacturers & Producers Cigar, Cigarette & Tobacco Manufacturers

Alternate Business Names
Reynolds American, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.