BBB Logo

Better Business Bureau ®
Start With Trust®
Northwest North Carolina

BBB Business Review

BBB Accredited Business since

Mountaineer Heating & Cooling

Additional Locations

Phone: (828) 264-6625 Fax: (828) 264-1421 220 Postal St, Boone, NC 28607 View Additional Email Addresses View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mountaineer Heating and Cooling is a company who cares about your home and your needs. We are passionate about the products and the services we offer and we are easy to do business with. We want to be your choice for providing all of the heating and cooling needs for your home or business. We offer heat pumps, air conditioning, geothermal, ductless mini-splits and a wide variety of accessories for residential and commercial applications large and small. We appreciate your business and look forward to your next project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mountaineer Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mountaineer Heating & Cooling include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

BBB file opened: June 27, 1995 Business started: 03/01/1981 in NC Business started locally: 03/01/1981 Business incorporated: 08/10/1981 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The license number is 11342.

Type of Entity


Business Management
Mr. Winston Petrey, President Mr. Dave James, Comfort Solutions Specialist, Sales & Marketing Mr. Drew Petrey, General Manager
Contact Information
Customer Contact: Mr. Dave James, Comfort Solutions Specialist, Sales & Marketing
Principal: Mr. Winston Petrey, President
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Furnace Sales & Service Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Products & Services

Mountaineer Heating & Cooling sells the following brand(s): Honeywell, Mitsubishi, Nexia, Other, Trane, WaterFurnace

Mountaineer Heating & Cooling offers the following product(s): Air Conditioning, Dehumidifier, Ductless Mini Split, Furnace, Geothermal Heat Pump, Heat Pump, Humidifier, Remote Access Home Intelligence

Method(s) of Payment
Cash, Check, MasterCard, VISA, Financing Available
Refund and Exchange Policy
Mountaineer Heating & Cooling offers a 100% Satisfaction Guarantee.  
Alternate Business Names
Mountaineer Sheet Metal Company, Inc.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Web Addresses


Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations