BBB Business Review

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BBB Accredited Business since

Mountaineer Heating & Cooling

Additional Locations

Phone: (828) 264-6625 Fax: (828) 264-1421 View Additional Phone Numbers 220 Postal St, Boone, NC 28607 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Mountaineer Heating and Cooling is a company who cares about your home and your needs. We are passionate about the products and the services we offer and we are easy to do business with. We want to be your choice for providing all of the heating and cooling needs for your home or business. We offer heat pumps, air conditioning, geothermal, ductless mini-splits and a wide variety of accessories for residential and commercial applications large and small. We appreciate your business and look forward to your next project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mountaineer Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mountaineer Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mountaineer Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 27, 1995 Business started: 03/01/1981 in NC Business started locally: 03/01/1981 Business incorporated 08/10/1981 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 11342.

Type of Entity


Business Management
Mr. Winston Petrey, President Mr. Dave James, Comfort Solutions Specialist, Sales & Marketing Mr. Drew Petrey, General Manager
Contact Information
Customer Contact: Mr. Drew Petrey, General Manager
Principal: Mr. Winston Petrey, President
Number of Employees


Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Furnace Sales & Service Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Products & Services

Mountaineer Heating & Cooling sells the following brand(s): Honeywell, Mitsubishi, Nexia, Other, Trane, WaterFurnace

Mountaineer Heating & Cooling offers the following product(s): Air Conditioning, Dehumidifier, Ductless Mini Split, Furnace, Geothermal Heat Pump, Heat Pump, Humidifier, Remote Access Home Intelligence

Method(s) of Payment
Cash, Check, MasterCard, VISA, Financing Available
Refund and Exchange Policy
Mountaineer Heating & Cooling offers a 100% Satisfaction Guarantee.  
Alternate Business Names
Mountaineer Sheet Metal Company, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.