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Northwest North Carolina

BBB Business Review

BBB Accredited Business since

Mountaineer Heating & Cooling

Additional Locations

Phone: (828) 264-6625 Fax: (828) 264-1421 220 Postal St, Boone, NC 28607 View Additional Email Addresses http://www.mountaineerheatcool.com/ View Additional Web Addresses

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Description

Mountaineer Heating and Cooling is a company who cares about your home and your needs. We are passionate about the products and the services we offer and we are easy to do business with. We want to be your choice for providing all of the heating and cooling needs for your home or business. We offer heat pumps, air conditioning, geothermal, ductless mini-splits and a wide variety of accessories for residential and commercial applications large and small. We appreciate your business and look forward to your next project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mountaineer Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mountaineer Heating & Cooling include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

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BBB file opened: June 27, 1995 Business started: 03/01/1981 in NC Business started locally: 03/01/1981 Business incorporated: 08/10/1981 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
www.nclicensing.org
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
info@nclicensing.org
The license number is 11342.

Type of Entity

Corporation

Business Management
Mr. Winston Petrey, President Mr. Dave James, Comfort Solutions Specialist, Sales & Marketing Mr. Drew Petrey, General Manager
Contact Information
Customer Contact: Mr. Dave James, Comfort Solutions Specialist, Sales & Marketing
Principal: Mr. Winston Petrey, President
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Furnace Sales & Service Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Products & Services

Mountaineer Heating & Cooling sells the following brand(s): Honeywell, Mitsubishi, Nexia, Other, Trane, WaterFurnace

Mountaineer Heating & Cooling offers the following product(s): Air Conditioning, Dehumidifier, Ductless Mini Split, Furnace, Geothermal Heat Pump, Heat Pump, Humidifier, Remote Access Home Intelligence

Method(s) of Payment
Cash, Check, MasterCard, VISA, Financing Available
Refund and Exchange Policy
Mountaineer Heating & Cooling offers a 100% Satisfaction Guarantee.  
Alternate Business Names
Mountaineer Sheet Metal Company, Inc.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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