BBB Business Review

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BBB Accredited Business since

Brady-Flanary HVAC, Inc.

Additional Locations

Phone: (336) 992-3287 View Additional Phone Numbers 131 E Mountain Rd, Kernersville, NC 27284 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Brady Flanary Heating and Air Conditioning offers award winning service to the Triad area.  We are  solely committed to residential service and replacement.  Providing homeowners with a great service experience is our only priority.   Our Service Department never closes so; we are always here when you need us.  For service be sure to call the number closest to your area:  For Kernersville call 992-3287, for Winston-Salem call 767-6234, for Clemmons call 778-0512, and for King call 983-6182.  We also provide FREE estimates for system replacement.  Visit our website for more information and for money saving coupons.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brady-Flanary HVAC, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brady-Flanary HVAC, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brady-Flanary HVAC, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: May 31, 1995 Business started: 01/01/1991 in NC Business incorporated 01/01/1999 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is 18095H.

Type of Entity


Business Management
Mr. Neil Flanary, President
Contact Information
Principal: Mr. Neil Flanary, President
Number of Employees


Business Category

Heating & Air Conditioning Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Heating Equipment Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Brady-Flanary HVAC, Inc. sells the following brand(s): Aprilaire, Carry Trane, Thermopride, Mitsubishi, Honeywell, and Aprilaire equipment for system replacement., exclusive Trane Confort Specilist Dealer , Honeywell, Mitsubishi, Provide service on all brands of residential heating and air conditioning equipment., Provide service on all brands of residential heating and air conditioning equipment., Thermopride, Trane

Brady-Flanary HVAC, Inc. offers the following product(s): All residential heating and air conditioning products and accesories, Heat Pump, Gas Furnace , Oil Furnace , Humidification System , Dehumidification System, Air Filtration System, Service on all residential makes and models 24/7, Residential heating and air conditioning equipment and accesories, We sell all items having to do with residential heating, air conditioning, and indoor air quality.

Method(s) of Payment
We accept Cash, Checks, Mastercard, Visa, American Express, and Discover Card
We offer 100% Financing
Alternate Business Names
Brady Flanary Heating and Air Conditioning Brady Flanary HVAC, Inc.

Customer Review Rating plus BBB Rating Summary

Brady-Flanary HVAC, Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.