BBB Business Review

This Business is not BBB accredited

Ace Appliance Repair

Additional Locations

Phone: (336) 886-1892 View Additional Phone Numbers 3548 Thomasville Road, Winston Salem, NC 27107 View Additional Email Addresses http://www.ncappliancerepair.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ace Appliance Repair include:

  • 11 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Ace Appliance Repair include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 8
Total Closed Complaints 11

Additional Complaint Information

This company has a very long history of misleading business practices. Customer complaints show a pattern of the company collecting money up front, then doing either no work or very little work at all and never returning to complete the project or provide special ordered parts. This company also has a pattern of complaints concerning doing work that should be performed by licensed professionals yet the company is not licensed. The BBB has attempted to contact the company many times at many different address in regards to these complaints. Currently we do not have a legitimate business address for this company. Two of the addresses being used currently are for ABC stores.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ace Appliance Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 19, 1993 Business started: 01/01/1986
Business Management
Mr. Ronnie Allen Griffin, Name on Record John Collett Mr. Allen Griffin, Name on Record Mr. Ron Allen Griffin, Name on Record Mr. Ronald Allen Griffin, Name on Record Jeff D. Moss, Name on Record Mr. Adrian Ranson, Name on Record Crystal Hope Spear Ronnie Spears Mr. Gary Wagner, Name on Record Mr. Mike Wagner, Name on Record
Contact Information
Principal: Mr. Ronnie Allen Griffin, Name on Record
Business Category

Construction & Remodeling Services Construction & Remodeling Services Handyman Services Appliances - Major - Parts & Supplies Appliances - Small - Service & Repair

Hours of Operation
Neighbor called in and gave us this information. - 2/2012 KA
Alternate Business Names
A & C Construction A & C Construction Company Inc. A & E Signature Service A G Services A-1 Appliance Center A-1 Service A-1 Service Center A-1 Services Heating & A/C AAA Service AAA Service Center, LLC Adrian Services Adrian Services Appliances Adrian Services Remodeling Affordable Services All Good Service Company Allgood Services American Service Co. American Service Company American Service Company Inc. American Services Appliance Depot Appliance Shop ASC Crystal Spear Everhart Appliance G & C Construction G&C Construction, Inc. Griffin & Griffin Griffin Construction Griffin Construction Company Home Comforts Home Pros NC Home Pros North Carolina Home Pros Panther Appliance Quality Appliance Repair Quality Handyman Service Quality Home Service Ron Griffin Ronnie Allen Griffin Service Center Service Experts serviceXperts Winston Salem Service Center
Additional Information

Prior known address used by this company is not a real address. It appears to be a made-up address using the zip code of Lexington and a made-up or misspelled Kernersville street name. The previous address used by this company, 1959 N. Peace Haven Road, is not an actual physical address but is a UPS store. The address previous to the Peace Haven Road address provided by the company to one of their customers, 846 S. Main Street in High Point North Carolina, is a vacant lot.

Licensing

This company has advertised in phone books under the headings of "Heating Contractors" and "Air Conditioning Contractors & Systems." This company is not a licensed contractor for either of these trades. The company has been the subject of government action concerning the performance of heating and cooling work without holding the proper licensing. The BBB has been unable to confirm this company holds any licenses.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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