BBB Business Review

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This business is not BBB accredited.

Trinity Hope Associates

View Additional Phone Numbers PO Box 701, Hudson, NC 28638 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Trinity Hope Associates include:

  • 26 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Trinity Hope Associates include:

  • Length of time business has been operating
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 21
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 26

Additional Complaint Information

On February 16, 2016, the company was contacted about a pattern of complaints alleging failure of the business to provide promised assistance or support for services in a timely manner and failure to honor promised refunds.

On March 23, 2016, the company responded with the following information as a means to eliminate the pattern:

1) Validate the refund with the Explanation of Benefits (EOB) or proof of payment. Notate the patient account that proper documentation was provided and the patient has requested a refund.
2) Once refund confirmed, patient is notified of refund amount and expected date of refund. Refund reminder added to business calendar.
3) Refunds generated via credit card reversal or check according to patient preference. Follow up call made to update patient of refund status and tracking number if check is mailed to patient. Reminder removed from calendar and patient’s account is notated of refund.

BBB will monitor this company's efforts and this aspect of the business review will be updated once additional information becomes available.


Customer Reviews Summary Read customer reviews

2 Customer Reviews on Trinity Hope Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 18, 2006 Business started locally: 05/01/2006
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Tabatha Mullis, Owner
Contact Information
Principal: Ms. Tabatha Mullis, Owner
Number of Employees


Business Category

Collection Agencies

Customer Review Rating plus BBB Rating Summary

Trinity Hope Associates has received 2.78 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.