BBB Business Review

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BBB Accredited Business since

Top to Bottom Chimney Services

Phone: (336) 922-0906 4715 Wait Rd, Winston Salem, NC 27106 http://www.trustworthy-businesses.com/top_to_bottom_chimney_services


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

                     "Full Service Chimney Care"
We offer chimney sweep, inspections, water entry issues, proper relines, woodstove installs, dryer vent sweep, chimney caps, problem solving and more.....


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Top to Bottom Chimney Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Top to Bottom Chimney Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Top to Bottom Chimney Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 06, 1998 Business started: 09/01/1989 Business started locally: 09/01/1989
Business Management
Mr. Andy Noble, Owner & Operator
Contact Information
Principal: Mr. Andy Noble, Owner & Operator
Number of Employees

1

Business Category

Chimney Cleaning Fire & Water Damage Restoration Water Damage Restoration Dryer Vent Cleaning Chimney Lining Materials Chimney Builders & Repair Fireplaces Firewood Stoves - Wood, Coal Bird Barriers, Repellents & Controls

Method(s) of Payment
Cash, Check or Paypal when services rendered
Refund and Exchange Policy
We traditionally work with the homeowner and want you to be satisfied before and after chosen work.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.