BBB Business Review

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This business is not BBB accredited.

T-N-T Carports, Inc.

Additional Locations

Phone: (800) 597-3597 Fax: (336) 789-4122 View Additional Phone Numbers 170 Holly Springs Rd, Mount Airy, NC 27030 http://www.tntcarports.com View Additional Web Addresses ! There is an alert on T-N-T Carports, Inc. !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for T-N-T Carports, Inc. include:

  • Failure to respond to 36 complaint(s) filed against business
  • 34 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for T-N-T Carports, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

145 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 70
Guarantee/Warranty Issues 6
Problems with Product/Service 63
Total Closed Complaints 145

Additional Complaint Information

In December of 2015, BBB of Northwest North Carolina conducted an investigation regarding the large number of complaints received within the carport/metal building industry. The BBB found within the industry that the primary complaint of the majority of customers was late delivery of metal structures coupled with a lack of communication.

On December 16, 2015, BBB contacted T-N-T Carports, Inc. about their 82 of 159 complaints concerning these industry issues. These complaints indicate customers have experienced delivery delays from a few weeks to many months with limited communication from the company. The company met with BBB representatives on January 28, 2016 to discuss these issues. To date,  T-N-T Carports, Inc. has not offered a plan to address the underlying cause of their complaints. 

The business website allows buyers to estimate the cost of the desired carport. Carports can be ordered online or through an authorized dealer. The dealers are trained by T-N-T Carports, Inc., but this initial purchase can create incorrect expectations and confusion for buyers.

From discussion with T-N-T Carports, Inc., the customer is contacted if there is any issue with the order. The customer is contacted a few days prior to delivery to schedule installation, go over carport specifics and site preparation.

The subcontracted installers pick-up and deliver the carports to the customers. Delivery delays include lack of personnel, weather or vehicle malfunction. Also, the first carport installation can cause a delay for the second carport installation. A lack of communication between the installers, CCI and customers can create more frustration for buyers waiting on delivery.

If carport is ordered online you are redirected to T-N-T Carports, Inc.'s online ordering, which is Carports.com. Carports.com is owned and operated by T-N-T Carports, Inc., but the order can be filled by any one of the carport companies associated with Carports.com. The other companies are located throughout the United States. Carports.com consists of T-N-T Carports, T-N-T Metal Buildings, American Steel Carports, American Carports, and Coast-to-Coast Carports.

According to the Terms & Conditions included on Carports.com website, Carports.com is considered the dealer and down payments are non-refundable for any circumstance.  Upon delivery, any damages or missing parts must be documented on the bill of lading while the trucking company is still present. Customer service must also be contacted to notify of the claim. Any delivery delays or issues are between the customer and the manufacturer.

Consumers should read contracts carefully and ask questions about delivery, installation, site preparation, and cancellation before signing. 

Consumers should be aware that delivery schedules can change with the seasons and should expect longer delivery times in the winter months.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on T-N-T Carports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 10

Additional Information

BBB file opened: August 18, 1999 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated 06/27/1997 in NC
Type of Entity

Corporation

Business Management
Mr. Venancio Torres, President Mr. Johnathon Barbour, Dealer Services Fidel Martinez, Dealer Services Manager Ms. Estephanie Monroy, Customer Service Manager
Contact Information
Customer Contact: Ms. Estephanie Monroy, Customer Service Manager
Principal: Mr. Venancio Torres, President
Number of Employees

100

Business Category

Carports Garage Builders Buildings - Metal

Alternate Business Names
T&T Carports T-N-T Carports T-N-T Carports Inc TnT Carports, Inc. TNT Metal Buildings

Customer Review Rating plus BBB Rating Summary

T-N-T Carports, Inc. has received 1.53 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.