BBB Business Review

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This business is not BBB accredited.

T-N-T Carports, Inc.

Additional Locations

Phone: (800) 597-3597 Fax: (336) 783-3060 View Additional Phone Numbers 170 Holly Springs Road, Mount Airy, NC 27030 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for T-N-T Carports, Inc. include:

  • Failure to respond to 35 complaint(s) filed against business
  • 34 complaint(s) filed against business that were not resolved

Factors that raised the rating for T-N-T Carports, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

154 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 73
Guarantee/Warranty Issues 6
Problems with Product/Service 70
Total Closed Complaints 154

Additional Complaint Information

Most of the unanswered complaints concern the company not finishing the work or failing to fix work that was improperly completed. Several complaints concern repeated failure to make scheduled appointments to install the structures. Additionally, customers complained about not being able to reach the company and wondering if the company was still in business. After further investigation, BBB confirmed the company to be in business via a site visit.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on T-N-T Carports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 8

Additional Information

BBB file opened: August 18, 1999 Business started: 06/27/1997 Business started locally: 10/01/1998 Business incorporated 06/27/1997 in NC
Type of Entity


Business Management
Mr. Venancio Torres, President Mr. Johnathon Barbour, Dealer Services Fidel Martinez, Dealer Services Manager Ms. Estephanie Monroy, Customer Service Manager
Contact Information
Customer Contact: Ms. Estephanie Monroy, Customer Service Manager
Principal: Mr. Venancio Torres, President
Business Category

Carports Garage Builders Buildings - Metal

Alternate Business Names
T & T Carports T&T Carports T-N-T Carports T-N-T Carports Inc TnT Carports, Inc. TNT Metal Buildings

Customer Review Rating plus BBB Rating Summary

T-N-T Carports, Inc. has received 1.5 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.