BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Carolina Carports, Inc. include:

  • Failure to respond to 5 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

225 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 6
Delivery Issues 115
Guarantee/Warranty Issues 4
Problems with Product/Service 94
Total Closed Complaints 225

Additional Complaint Information

In December of 2015, BBB of Northwest North Carolina conducted an investigation regarding the large number of complaints received within the carport/metal building industry. The BBB found within the industry that the primary complaint of the majority of customers was late delivery of metal structures coupled with a lack of communication.

On December 16, 2015, BBB contacted Carolina Carports, Inc. (CCI) about their 124 of 178 complaints concerning these industry issues. These complaints indicate customers have experienced delivery delays from a few weeks to many months with limited communication from the company. The company met with BBB representatives on February 3, 2016 to discuss these issues. To date, Carolina Carports, Inc. has not offered a plan to address the underlying cause of their complaints.

The business website allows buyers to estimate the cost of the desired carport, but it can only be ordered from an authorized dealer. The 1500 authorized dealers are trained by CCI, but this initial purchase can create incorrect expectations and confusion for buyers.

CCI only communicates with customers 2-3 days prior to delivery to confirm order and verify the site is prepared.

The subcontracted installers pick-up and deliver the carports to the customers. Delivery delays include lack of personnel, weather or vehicle malfunction. Also, the first carport installation can cause a delay for the second carport installation. A lack of communication between the installers, CCI and customers can create more frustration for buyers waiting on delivery.

Consumers should read contracts carefully and ask questions about delivery, installation, site preparation, and cancellation before signing. 

Consumers should be aware that delivery schedules can change with the seasons and should expect longer delivery times in the winter months. 

Customer Reviews Summary Read customer reviews

49 Customer Reviews on Carolina Carports, Inc.
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 33
Total Customer Reviews 49

Additional Information

BBB file opened: August 04, 2000 Business started: 07/07/1997 in NC Business started locally: 07/07/1997 Business incorporated 07/17/1997 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

North Carolina Licensing Board for General Contractors
P.O. Box 17187, Raleigh NC 27619
Phone Number: (919) 571-4183
Fax Number: (919) 571-4703
The number is 65533.

Type of Entity


Business Management
Ms. Adela Herrera, President Ms. Carolina Ochoa, Secretary & Treasurer Ms. Heather Smith, General Manager
Contact Information
Principal: Ms. Adela Herrera, President
Principal: Ms. Carolina Ochoa, Secretary & Treasurer
Customer Contact: Ms. Heather Smith, General Manager
Number of Employees


Business Category

Carports Buildings - Pre - Cut, Prefab & Modular - Dealers

Alternate Business Names
Cardinal Trailers Carports of Dobson CCI

Customer Review Rating plus BBB Rating Summary

Carolina Carports, Inc. has received 1.43 out of 5 stars based on 49 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.