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Phone: (800) 670-4262 Fax: (336) 367-6410 View Additional Phone Numbers 187 Cardinal Ridge Trail, Dobson, NC 27017 View Additional Email Addresses View Additional Web Addresses ! There is an alert on Carolina Carports, Inc. !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Carolina Carports, Inc. include:
- Failure to respond to 5 complaint(s) filed against business
- 7 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||94|
|Total Closed Complaints||225|
Additional Complaint Information
In December of 2015, BBB of Northwest North Carolina conducted an investigation regarding the large number of complaints received within the carport/metal building industry. The BBB found within the industry that the primary complaint of the majority of customers was late delivery of metal structures coupled with a lack of communication.
On December 16, 2015, BBB contacted Carolina Carports, Inc. (CCI) about their 124 of 178 complaints concerning these industry issues. These complaints indicate customers have experienced delivery delays from a few weeks to many months with limited communication from the company. The company met with BBB representatives on February 3, 2016 to discuss these issues. To date, Carolina Carports, Inc. has not offered a plan to address the underlying cause of their complaints.
The business website allows buyers to estimate the cost of the desired carport, but it can only be ordered from an authorized dealer. The 1500 authorized dealers are trained by CCI, but this initial purchase can create incorrect expectations and confusion for buyers.
CCI only communicates with customers 2-3 days prior to delivery to confirm order and verify the site is prepared.
The subcontracted installers pick-up and deliver the carports to the customers. Delivery delays include lack of personnel, weather or vehicle malfunction. Also, the first carport installation can cause a delay for the second carport installation. A lack of communication between the installers, CCI and customers can create more frustration for buyers waiting on delivery.
Consumers should read contracts carefully and ask questions about delivery, installation, site preparation, and cancellation before signing.
Consumers should be aware that delivery schedules can change with the seasons and should expect longer delivery times in the winter months.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||49|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
North Carolina Licensing Board for General Contractors
P.O. Box 17187, Raleigh NC 27619
Phone Number: (919) 571-4183
Fax Number: (919) 571-4703
The number is 65533.
Type of Entity
Business ManagementMs. Adela Herrera, President Ms. Carolina Ochoa, Secretary & Treasurer Ms. Heather Smith, General Manager
Number of Employees
Carports Buildings - Pre - Cut, Prefab & Modular - Dealers
Alternate Business NamesCardinal Trailers Carports of Dobson CCI
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview