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Better Business Bureau ®
Start With Trust®
Northwest North Carolina

This Business is not BBB accredited

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Capital Bank include:

  • 30 complaints filed against business

Factors that raised the rating for Capital Bank include:

  • Length of time business has been operating.
  • Response to 30 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 30

Additional Information

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BBB file opened: December 10, 1996 Business started: 11/18/1996
Business Management
Mr. Scott Bauer, CEO and Chairman
Contact Information
Principal: Mr. Scott Bauer, CEO and Chairman
Business Category

Banks

Alternate Business Names
First National Bank of the South Green Bank Metro Bank Southern Community Bank & Trust TIB Bank Turnberry Bank

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    105 Post Office St

    King, NC 27021 (336) 983-2144

  • THIS LOCATION IS NOT BBB ACCREDITED

    1072 N Main St

    Walnut Cove, NC 27052 (336) 591-3166

  • THIS LOCATION IS NOT BBB ACCREDITED

    1207 South Main Street

    Kernersville, NC 27284 (336) 993-9488

  • THIS LOCATION IS NOT BBB ACCREDITED

    1292 Hendersonville Road

    Asheville, NC 28803

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 W Kapp St

    Dobson, NC 27017 (336) 386-8116

  • THIS LOCATION IS NOT BBB ACCREDITED

    205 Neal Pl Ste 105

    High Point, NC 27262 (336) 883-3969

  • THIS LOCATION IS NOT BBB ACCREDITED

    225 E Hanes Mill Rd

    Winston Salem, NC 27105 (336) 377-2230

  • THIS LOCATION IS NOT BBB ACCREDITED

    255 E Independence Blvd

    Mount Airy, NC 27030 (336) 789-3333

  • THIS LOCATION IS NOT BBB ACCREDITED

    2755 Lewisville Clemmons Rd

    Clemmons, NC 27012

  • THIS LOCATION IS NOT BBB ACCREDITED

    3151 Peters Creek Pkwy

    Winston Salem, NC 27127 (336) 785-3570

  • THIS LOCATION IS NOT BBB ACCREDITED

    4605 Country Club Rd

    Winston Salem, NC 27104

  • THIS LOCATION IS NOT BBB ACCREDITED

    465 Shepherd St

    Winston Salem, NC 27103

  • THIS LOCATION IS NOT BBB ACCREDITED

    4701 Country Club Rd

    Winston Salem, NC 27104 (336) 768-8500

  • THIS LOCATION IS NOT BBB ACCREDITED

    503 Winston Rd

    Jonesville, NC 28642 (336) 526-5311

  • THIS LOCATION IS NOT BBB ACCREDITED

    532 E Main St

    Yadkinville, NC 27055 (336) 679-4121

  • THIS LOCATION IS NOT BBB ACCREDITED

    536 S Stratford Rd

    Winston Salem, NC 27103 (336) 724-2075

  • THIS LOCATION IS NOT BBB ACCREDITED

    616 S Key St

    Pilot Mtn, NC 27041 (336) 368-5334

  • THIS LOCATION IS NOT BBB ACCREDITED

    6290 Towncenter Dr

    Clemmons, NC 27012 (336) 778-8987

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 3508

    Spartanburg, SC 29304

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 26134

    Winston Salem, NC 27114

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 741

    Kernersville, NC 27285

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (800) 639-5111(Phone)
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Additional Web Addresses

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Additional Email Addresses

Find a LocationX

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Complaint Detail(s)

10/26/2014 Billing/Collection Issues
10/26/2014 Billing/Collection Issues
10/21/2014 Problems with Product/Service | Complaint Details Unavailable
9/13/2014 Problems with Product/Service
7/17/2014 Problems with Product/Service
6/30/2014 Advertising/Sales Issues
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service
4/21/2014 Problems with Product/Service
4/6/2014 Billing/Collection Issues
3/24/2014 Problems with Product/Service
3/9/2014 Problems with Product/Service | Complaint Details Unavailable
1/19/2014 Billing/Collection Issues
1/7/2014 Problems with Product/Service
11/19/2013 Problems with Product/Service
10/26/2013 Problems with Product/Service
9/11/2013 Problems with Product/Service
9/2/2013 Problems with Product/Service
8/31/2013 Problems with Product/Service
6/26/2013 Problems with Product/Service
4/29/2013 Problems with Product/Service
1/31/2013 Problems with Product/Service
1/30/2013 Problems with Product/Service
1/4/2013 Problems with Product/Service
11/27/2012 Problems with Product/Service
10/29/2012 Problems with Product/Service
9/10/2012 Problems with Product/Service
6/22/2012 Problems with Product/Service
2/22/2012 Billing/Collection Issues
1/23/2012 Problems with Product/Service