This business is not BBB accredited.

Capital Bank Corporation

Additional Locations

Phone: (800) 639-5111 Fax: (336) 768-2552 View Additional Phone Numbers 333 Fayetteville St Ste 800, Raleigh, NC 27601 View Additional Email Addresses https://www.capitalbank-us.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Capital Bank Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 21 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Capital Bank Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 10, 1996 Business started: 11/18/1996
Business Management
R. Eugene Taylor, CEO
Contact Information
Principal: R. Eugene Taylor, CEO
Number of Employees

1,405

Business Category

Banks

Alternate Business Names
Capital Bank NA First National Bank of the South Green Bank Metro Bank Southern Community Bank & Trust TIB Bank Turnberry Bank

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    105 Post Office St

    King, NC 27021 (336) 983-2144

  • THIS LOCATION IS NOT BBB ACCREDITED

    1072 N Main St

    Walnut Cove, NC 27052 (336) 591-3166

  • THIS LOCATION IS NOT BBB ACCREDITED

    1115 Stonecrest Blvd

    Tega Cay, SC 29708

  • THIS LOCATION IS NOT BBB ACCREDITED

    1207 South Main Street

    Kernersville, NC 27284 (336) 993-9488

  • THIS LOCATION IS NOT BBB ACCREDITED

    1292 Hendersonville Road

    Asheville, NC 28803

  • THIS LOCATION IS NOT BBB ACCREDITED

    201 W Kapp St

    Dobson, NC 27017 (336) 386-8116

  • THIS LOCATION IS NOT BBB ACCREDITED

    2010 Community Dr

    Mount Airy, NC 27030

  • THIS LOCATION IS NOT BBB ACCREDITED

    205 Neal Pl Ste 105

    High Point, NC 27262 (336) 883-3969

  • THIS LOCATION IS NOT BBB ACCREDITED

    225 E Hanes Mill Rd

    Winston Salem, NC 27105 (336) 377-2230

  • THIS LOCATION IS NOT BBB ACCREDITED

    255 E Independence Blvd

    Mount Airy, NC 27030 (336) 789-3333

  • THIS LOCATION IS NOT BBB ACCREDITED

    2755 Lewisville Clemmons Rd

    Clemmons, NC 27012

  • THIS LOCATION IS NOT BBB ACCREDITED

    3151 Peters Creek Pkwy

    Winston Salem, NC 27127 (336) 785-3570

  • THIS LOCATION IS NOT BBB ACCREDITED

    333 Fayetteville St Ste 800

    Raleigh, NC 27601

  • THIS LOCATION IS NOT BBB ACCREDITED

    4605 Country Club Rd

    Winston Salem, NC 27104

  • THIS LOCATION IS NOT BBB ACCREDITED

    465 Shepherd St

    Winston Salem, NC 27103

  • THIS LOCATION IS NOT BBB ACCREDITED

    4701 Country Club Rd

    Winston Salem, NC 27104 (336) 768-8500

  • THIS LOCATION IS NOT BBB ACCREDITED

    503 Winston Rd

    Jonesville, NC 28642 (336) 526-5311

  • THIS LOCATION IS NOT BBB ACCREDITED

    532 E Main St

    Yadkinville, NC 27055 (336) 679-4121

  • THIS LOCATION IS NOT BBB ACCREDITED

    536 S Stratford Rd

    Winston Salem, NC 27103 (336) 724-2075

  • THIS LOCATION IS NOT BBB ACCREDITED

    616 S Key St

    Pilot Mtn, NC 27041 (336) 368-5334

  • THIS LOCATION IS NOT BBB ACCREDITED

    6290 Towncenter Dr

    Clemmons, NC 27012 (336) 778-8987

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 3508

    Spartanburg, SC 29304

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 26134

    Winston Salem, NC 27114

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 741

    Kernersville, NC 27285

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/27/2016 Problems with Product/Service | Complaint Details Unavailable
5/27/2016 Advertising/Sales Issues | Complaint Details Unavailable
2/28/2016 Problems with Product/Service | Complaint Details Unavailable
9/21/2015 Problems with Product/Service | Complaint Details Unavailable
9/15/2015 Billing/Collection Issues
8/22/2015 Problems with Product/Service
10/26/2014 Billing/Collection Issues
10/26/2014 Billing/Collection Issues
10/21/2014 Problems with Product/Service | Complaint Details Unavailable
9/13/2014 Problems with Product/Service
7/17/2014 Problems with Product/Service
6/30/2014 Advertising/Sales Issues
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
4/28/2014 Problems with Product/Service
4/21/2014 Problems with Product/Service
4/6/2014 Billing/Collection Issues
3/24/2014 Problems with Product/Service
3/9/2014 Problems with Product/Service | Complaint Details Unavailable
1/7/2014 Problems with Product/Service
11/19/2013 Problems with Product/Service
10/26/2013 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Capital Bank Corporation
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)