BBB Business Review

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BBB Accredited Business since

Performance Automotive Service, Inc.

Phone: (336) 760-9888 View Additional Phone Numbers 2411 Spaugh Industrial Dr, Winston Salem, NC 27103 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer engine diagnostics, alignment, NC state inspections, engine rebuild/replace, transmission rebuild/replace, brakes, clutches, factory recommended service, oil service, tune-ups and repairs and service for all makes and models; foreign and domestic. We also offer towing service in the greater Winston-Salem area.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Performance Automotive Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Performance Automotive Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Performance Automotive Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 1993 Business started: 03/01/1990 in NC Business incorporated 10/09/1990 in NC
Type of Entity


Business Management
Mr. Zachary Hulcher Donna Shaw Hulcher, Vice-President Mr. Mark C. Hulcher, Owner & President
Contact Information
Principal: Mr. Zachary Hulcher
Number of Employees


Business Category

Auto Repair & Service Brake Service Transmissions - Automobile Wheel Alignment, Frame & Axle Service - Auto Clutches Tire Dealers Auto Air Conditioning Auto Diagnostic Service Auto Inspection Stations

Products & Services

Performance Automotive Service, Inc. sells the following brand(s): AC Delco, Autotex Pink Wiper Blades, Beck Arnley, BF Goodrich, Borg Warner, Bosch, Cooper tires, Interstate Battery, Kelly, Michelin, Multimile, Petro Chemicals

Performance Automotive Service, Inc. offers the following product(s): Automotive Batteries, Tires, Wiper blades

Method(s) of Payment
Mastercard, Visa, Debit, Check, Cash

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.