BBB Business Review

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This business is not BBB accredited.

Kernersville Chrysler Dodge, LLC

Phone: (336) 996-4111 Fax: (336) 996-8462 View Additional Phone Numbers 950 Nc Highway 66 S, Kernersville, NC 27284 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Our inventory holds over 1200 vehicles at all times and is updated on a weekly basis. It consists of new Dodge Rams, Jeep, Chrysler, and Dodge vehicles - as well as many used makes (with a free Carfax and Autocheck on each vehicle) such as:

- Ford Trucks
- Dodge Trucks
- Chevrolet Trucks
- Used Dodge/Ram Trucks
- GMC, Nissan, Toyota and many more

We are also a full-service dealership - visit us for oil changes, inspections, tire sales (mount and balance), four-wheel alignments, brakes and rotors, air conditioning check and more.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kernersville Chrysler Dodge, LLC include:

  • 2 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 53 complaint(s) filed against business

Customer Complaints Summary Read complaint details

53 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 43
Total Closed Complaints 53

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Kernersville Chrysler Dodge, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 03, 1994 Business started: 12/18/1992 in NC Business started locally: 12/18/1992 Business incorporated 08/30/2001 in NC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tim Mitchell, Managing Member & Owner Ms. April Mabe, Business Development Manager
Contact Information
Principal: Mr. Tim Mitchell, Managing Member & Owner
Number of Employees


Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service

Products & Services

Kernersville Chrysler Dodge, LLC sells the following brand(s): Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hummer, Hyundai, Infiniti, Isuzu, Jaguar, Jeep, Kia, Land Rover, Lexus, Lincoln, Mazda, Mercedes-Benz, MINI, Mitsubishi, Nissan, Pontiac, Porsche, Ram, Saab, Scion, Subaru, Toyota, Volkswagen, Volvo

Method(s) of Payment
We accept cash, cashiers check, bank financing and credit cards (fee may apply).
Alternate Business Names
31 Dodge.TV Kernersville Chrysler Kernersville Chrysler Dodge Jeep Kernersville Chrysler Dodge Jeep Ram Kernersville Dodge, Inc.

Customer Review Rating plus BBB Rating Summary

Kernersville Chrysler Dodge, LLC has received 3.67 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.