skip entire header and global navigation

BBB Business Review

BBB Accredited Business since 3/23/2004

Blackburn Carter Heating & Air Conditioning Company, Inc.

Additional Locations

Phone: (336) 996-3581 Fax: (336) 996-4221 1051 Industrial Park Drive, Kernersville, NC 27284 danajohnson@blackburncarter.net View Additional Email Addresses http://www.blackburncarter.net View Additional Web Addresses

Print

Description

We are air conditioning & heating contractors offering residential geothermal heating & cooling, duct & duct fittings, duct cleaning, duct wrapping/insulating, automation systems & equipment, solar energy equipment & systems dealers, solar energy system design & installation, solar energy products service & repair, energy audits, dehumidifying equipment, humidifying apparatus, air balancing, generators,  electric generators and maintenance.

BBB Accreditation

A BBB Accredited Business since 3/23/2004

BBB has determined that Blackburn Carter Heating & Air Conditioning Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Blackburn Carter Heating & Air Conditioning Company, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Blackburn Carter Heating & Air Conditioning Company, Inc.
See Trends in Complaints on Blackburn Carter Heating & Air Conditioning Company, Inc.

Additional Information

top
BBB file opened: January 01, 1978 Business started: 06/15/1977 in NC Business incorporated: 02/24/1982 in NC
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
www.nclicensing.org
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
info@nclicensing.org
The license number is H9602.

Type of Entity

Corporation

Business Management
Ms. Dana Johnson, Office Manager Mr. Johnny Stephen Blackburn, President
Contact Information
Complaint Contact: Ms. Dana Johnson, Office Manager
Business Category

AIR CONDITIONING CONTRACTORS & SYSTEMS HEAT PUMPS HEATING CONTRACTORS GEOTHERMAL HEATING & COOLING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL DEHUMIDIFYING EQUIPMENT DUCT & DUCT FITTINGS GENERATORS - ELECTRIC GENERATORS - MAINTENANCE ENERGY AUDITS DUCT CLEANING AUTOMATION SYSTEMS & EQUIPMENT HUMIDIFYING APPARATUS SOLAR ENERGY EQUIPMENT & SYSTEMS DEALERS SOLAR ENERGY SYSTEM DESIGN & INSTALLATION SOLAR ENERGY PRODUCTS SERVICE & REPAIR DUCT WRAPPING/INSULATING AIR BALANCING

Products & Services

Blackburn Carter Heating & Air Conditioning Company, Inc. sells the following brand(s): Aire Flo, Aprilaire, Carrier, Climate Master, Desert Aire, Honeywell, Lennox , Trane

Blackburn Carter Heating & Air Conditioning Company, Inc. offers the following product(s): Air Cleaners, Air Conditioners, Dehumidifiers, Gas Furnaces, Generators, Heat Pumps, Humidifiers

Method(s) of Payment
Cash, Check, Visa, MasterCard
Refund and Exchange Policy
Limited Warranty: All parts and equipment are warranted by the manufactures written warranty only.  All labor performed for only the invoiced named repairs are warranted for 30 days.  Blackburn Carter Heating and Air Conditioning Co., Inc. makes no other warranties, expressed or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Blackburn Carter Heating and Air Conditioning Co., Inc.. There will be a $25.00 return check fee for all returned checks.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations