BBB Business Review

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BBB Accredited Business since

Blackburn Carter Heating & Air Conditioning Company, Inc.

Phone: (336) 996-3581 Fax: (336) 996-4221 1051 Industrial Park Dr, Kernersville, NC 27284 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We are air conditioning & heating contractors offering residential geothermal heating & cooling, duct & duct fittings, duct cleaning, duct wrapping/insulating, automation systems & equipment, solar energy equipment & systems dealers, solar energy system design & installation, solar energy products service & repair, energy audits, dehumidifying equipment, humidifying apparatus, air balancing, generators,  electric generators and maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blackburn Carter Heating & Air Conditioning Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blackburn Carter Heating & Air Conditioning Company, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blackburn Carter Heating & Air Conditioning Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1978 Business started: 06/15/1977 in NC Business started locally: 06/15/1977 Business incorporated 02/24/1982 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is H9602.

N. C. State Board of Examiners of Electrical Contractors
P. O. Box 18727, Raleigh NC 27619-8727
Phone Number: (919) 733-9042
Fax Number: (919) 733-6105
The number is 15408L.

Type of Entity


Business Management
Mr. Johnny Stephen Blackburn, President Ms. Dana Johnson, Office Manager
Contact Information
Principal: Mr. Johnny Stephen Blackburn, President
Customer Contact: Ms. Dana Johnson, Office Manager
Number of Employees


Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Dehumidifying Equipment Duct & Duct Fittings Generators - Electric Generators - Maintenance Duct Cleaning Automation Systems & Equipment Humidifying Apparatus Air Balancing

Products & Services

Blackburn Carter Heating & Air Conditioning Company, Inc. sells the following brand(s): Aire Flo, Aprilaire, Carrier, Climate Master, Desert Aire, Honeywell, Lennox , Trane

Blackburn Carter Heating & Air Conditioning Company, Inc. offers the following product(s): Air Cleaners, Air Conditioners, Dehumidifiers, Gas Furnaces, Generators, Heat Pumps, Humidifiers

Method(s) of Payment
Cash, Check, Visa, MasterCard, American Express, Discover
Refund and Exchange Policy
Limited Warranty: All parts and equipment are warranted by the manufactures written warranty only.  All labor performed for only the invoiced named repairs are warranted for 365 days.  Blackburn Carter Heating and Air Conditioning Co., Inc. makes no other warranties, expressed or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Blackburn Carter Heating and Air Conditioning Co., Inc.. There will be a $25.00 return check fee for all returned checks.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.