BBB Business Review

BBB Accredited Business since

Blackburn Carter Heating & Air Conditioning Company, Inc.

Additional Locations

Phone: (336) 996-3581 Fax: (336) 996-4221 1051 Industrial Park Drive, Kernersville, NC 27284 View Additional Email Addresses View Additional Web Addresses


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We are air conditioning & heating contractors offering residential geothermal heating & cooling, duct & duct fittings, duct cleaning, duct wrapping/insulating, automation systems & equipment, solar energy equipment & systems dealers, solar energy system design & installation, solar energy products service & repair, energy audits, dehumidifying equipment, humidifying apparatus, air balancing, generators,  electric generators and maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Blackburn Carter Heating & Air Conditioning Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Blackburn Carter Heating & Air Conditioning Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blackburn Carter Heating & Air Conditioning Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1978 Business started: 06/15/1977 in NC Business started locally: 06/15/1977 Business incorporated: 02/24/1982 in NC
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NC State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors
1109 Dresser Court, Raleigh NC 27609
Phone Number: (919) 875-3612
Fax Number: (919) 875-3616
The number is H9602.

N. C. State Board of Examiners of Electrical Contractors
P. O. Box 18727, Raleigh NC 27619-8727
Phone Number: (919) 733-9042
Fax Number: (919) 733-6105
The number is 15408L.

Type of Entity


Business Management
Mr. Johnny Stephen Blackburn, President Ms. Dana Johnson, Office Manager
Contact Information
Principal: Mr. Johnny Stephen Blackburn, President
Customer Contact: Ms. Dana Johnson, Office Manager
Business Category

Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Dehumidifying Equipment Duct & Duct Fittings Generators - Electric Generators - Maintenance Energy Audits Duct Cleaning Automation Systems & Equipment Humidifying Apparatus Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation Solar Energy Products Service & Repair Air Balancing

Products & Services

Blackburn Carter Heating & Air Conditioning Company, Inc. sells the following brand(s): Aire Flo, Aprilaire, Carrier, Climate Master, Desert Aire, Honeywell, Lennox , Trane

Blackburn Carter Heating & Air Conditioning Company, Inc. offers the following product(s): Air Cleaners, Air Conditioners, Dehumidifiers, Gas Furnaces, Generators, Heat Pumps, Humidifiers

Method(s) of Payment
Cash, Check, Visa, MasterCard, American Express, Discover
Refund and Exchange Policy
Limited Warranty: All parts and equipment are warranted by the manufactures written warranty only.  All labor performed for only the invoiced named repairs are warranted for 365 days.  Blackburn Carter Heating and Air Conditioning Co., Inc. makes no other warranties, expressed or implied, and its agents or technicians are not authorized to make any such warranties on behalf of Blackburn Carter Heating and Air Conditioning Co., Inc.. There will be a $25.00 return check fee for all returned checks.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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